Robertsdale Rehabilitation & Healthcare Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 3.0)
Below average in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in BALL HEALTHCARE SERVICES chain · No penalties on record
What this means for your family
While some residents report successful rehab outcomes and a clean environment, there are recurring, serious reports of neglect and unaddressed medical needs. We strongly recommend that you visit the facility unannounced, observe the staff-to-resident interaction during off-hours, and speak directly with current residents or their families before making a decision.
Google Reviews
Google Reviews
55 reviews on Google“Robertsdale Rehabilitation & Healthcare Center receives highly polarized feedback, with some families praising the clean facility and effective rehab therapy, while others report severe neglect and poor communication. Multiple reviewers have raised alarming concerns regarding patient safety, including unaddressed medical emergencies, unsanitary conditions, and a lack of basic care for residents. Families should exercise extreme caution and conduct thorough, unannounced visits before considering this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Effective physical and occupational therapy programs
- Friendly and attentive staff members (noted by some reviewers)
Concerns
- Severe neglect and lack of basic hygiene assistance (mentioned by 6 reviewers)
- Understaffing leading to slow response times and poor care (mentioned by 5 reviewers)
- Poor quality or inedible food (mentioned by 4 reviewers)
- Inadequate medical oversight and failure to address emergencies (mentioned by 4 reviewers)
- Staff displaying impatient or dismissive attitudes toward residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time when a resident uses their call light for assistance with hygiene or mobility?
- 2I understand that medical oversight is a priority; could you walk me through your specific protocols for identifying and escalating a resident's sudden change in health status to a physician?
- 3What steps is the facility taking to improve the quality and variety of the dining experience, as we've heard feedback that the food service could be more consistent?
- 4How do you ensure that staff maintain a patient and compassionate approach when assisting residents with daily needs, especially during busier times of the day?
- 5With the facility's focus on physical and occupational therapy, how do you integrate those recovery goals into the resident's daily routine outside of scheduled sessions?
- 6What is your standard process for communicating updates about a resident’s health or medication changes to family members to ensure we are always kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff worked hard to get me on my feet and walking… The food was good, some things were really good like the chicken and fish.”
“I watched her have a seizure and two nurses was behind me in the room laughing and talking to the other patient I had to tell them to come see whats wrong.”
“She had an decubitus ulcer that’s to the muscle on her back side, they did not get her out of bed at all. She laid there in pain that entire time even thought they we’re telling us a different story.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring safety and care concerns, with families filing complaint reports that led to findings of abuse/neglect and inadequate daily care assistance. The most frequent problem areas involve fire safety systems, followed by resident protection from abuse and food safety. While all deficiencies show correction dates, the pattern of repeated fire safety violations across multiple surveys and serious complaint-triggered issues regarding resident protection suggest ongoing challenges with maintaining consistent safety standards.
Aug 8, 2024Routine13
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 8, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 6, 2019Routine6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Aug 23, 2018Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Robertsdale Rehabilitation & Healthcare Ctr
for profit
Chain Affiliation
Ball Healthcare Services
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Ball, Clarence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit ballhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.