Roane General Hospital
Strong Medicare quality ratings; families often praise professional and attentive nursing staff in certain wards. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
While many families report excellent care, particularly in therapy and long-term recovery, there is a recurring pattern of concern regarding emergency room wait times and pain management. We strongly recommend that families verify the current staffing situation and establish clear communication protocols with the nursing team upon admission.
Google Reviews
Google Reviews
51 reviews analyzed“Roane General Hospital receives highly polarized feedback, with many patients praising the professional and compassionate care provided by specific doctors and nurses. However, a significant number of reviewers report severe issues with emergency room wait times, perceived staff rudeness, and concerns regarding pain management and administrative transparency. Families should be aware that while some experiences are excellent, others describe a facility struggling with staffing levels and patient communication.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive nursing staff in certain wards
- Effective cardiac rehabilitation and therapy services
- Efficient lab and blood draw services
- Compassionate care for long-term and elderly patients
Concerns
- Excessive wait times in the emergency room (mentioned by 6 reviewers)
- Inadequate pain management and staff responsiveness (mentioned by 4 reviewers)
- Rude or dismissive behavior from specific staff members (mentioned by 4 reviewers)
- Lack of clear communication regarding billing and triage (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for cardiac rehabilitation and therapy, how are these services integrated into the daily routine for long-term residents?
- 2I noticed some feedback regarding communication and billing transparency; what is your process for keeping families updated on changes in care or administrative matters?
- 3Since medication management is a priority for us, could you walk us through your protocol for ensuring timely and accurate administration for residents?
- 4How do you address concerns regarding staff responsiveness to ensure that residents feel heard and supported throughout the day and night?
- 5I see that the facility has a 5-star CMS rating, but there have been some recent state violations; what steps are you taking to address those specific areas of improvement?
- 6Could you describe the social and recreational activities available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My elderly sister was recently admitted to Roane General Hospital. She was treated with love and dignity. I never went home and worried about her.”
“I spent a few days in RGH as a patient and I have nothing but praise for the ER and the technicians, doctors and nurses in the ward. I've also had lots of tests and everyone involved was very professional and made me feel comfortable and at ease.”
“My husband went into the ER in severe pain due to a case of pancreatitis. One nurse in particular routinely made him wait nearly an hour longer than he needed to for his pain medicine, which just prolonged his suffering.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
5
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Roane General Hospital has recurring deficiencies across all three surveys, with families filing complaint reports leading to findings about abuse and neglect investigations in the most recent survey. The facility consistently struggles with care planning and resident assessments, medication management, and resident rights protections, with these same issues appearing across multiple years from 2022 to 2025, suggesting ongoing systemic problems that persist despite corrections.
Sep 25, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Sep 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 6, 2023Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 18, 2022Routine13
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Roane General Hospital
nonprofit
Ownership & Management
Owners
Hospital Development Co.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit roanegeneralhospital.com
Medicare data downloads
Original nursing home datasets
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