Riviere De Soleil Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $92,470 in fines
What this means for your family
While this facility is praised for its cleanliness and successful rehabilitation outcomes, the recurring reports of neglect and poor staff responsiveness are significant red flags. We strongly recommend that you conduct unannounced visits during off-hours, such as evenings or weekends, to observe the actual quality of care and staff availability firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Riviere de Soleil Community Care Center receives polarized feedback, with many families praising the facility's cleanliness, physical therapy outcomes, and friendly environment. However, there are serious allegations of neglect and poor staff responsiveness, particularly regarding basic care needs and communication with family members. Prospective families should weigh the positive reports of rehabilitation success against the specific, concerning accounts of resident mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical therapy programs
- Welcoming and pleasant atmosphere
- Professional security measures
Concerns
- Neglect and lack of responsiveness to resident needs (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas?
- 2With the high staffing rating you have, how do you ensure that care remains consistent and responsive to each resident's individual needs throughout the day?
- 3What is your process for communicating important health updates or changes in care to family members to ensure we are always in the loop?
- 4Can you tell us more about the physical therapy programs available here and how they help residents maintain their mobility?
- 5What does a typical day of social activities and engagement look like for the residents in the community?
- 6In the event of a medical emergency during the night, what are the specific protocols for immediate care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“When I arrived I could not stand on my. There are more details. I came in in wheelchair and left walking with just a walker.”
“My father has been mistreated and had to call me at 1 am cause he couldn’t anyone to change him for almost 2 hrs.”
“My grandmother was severely neglected and they were hateful to her and my family. Go to Valley View or colonial right down the road if you want good service.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 17 complaint-triggered deficiencies out of 31 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve resident rights violations, care planning failures, and quality of care concerns including accident prevention and nutrition. While all deficiencies show correction dates, the high volume of family complaints and repeat violations in core care areas suggest ongoing operational challenges that warrant careful consideration during any visit.
Sep 10, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 22, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 10, 2024Routine7
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 8, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 31, 2023Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Sep 21, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Sep 21, 2023
11-day denial
Fine
Jun 7, 2023
$11,450
Ownership & Operations
Who Operates This Facility
Riviere De Soleil Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
14 facilities nationwide
Chain avg rating: 3.1/5 · Rank 9 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit rivieredesoleilccc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Valley View Health Care Facility
< 1 miNursing Home · Marksville, LA
Colonial Nursing and Rehabilitation Center
2.4 miNursing Home · Marksville, LA
Hessmer Nursing and Rehabilitation Center
4.7 miNursing Home · Hessmer, LA
Bayou Vista Nursing and Rehab Center
11.6 miNursing Home · Bunkie, LA