Riverways Manor
Strong Medicare quality ratings; families often praise friendly and welcoming staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While some families report a clean environment, the recent reports of medication errors and potential HIPAA violations are deeply concerning. We strongly advise families to conduct unannounced visits and monitor communication with staff closely to ensure your loved one's safety and privacy are being respected.
Google Reviews
Google Reviews
12 reviews on Google“Riverways Manor receives highly polarized feedback, with some visitors praising the staff's warmth while others report serious concerns regarding professionalism and patient safety. Critical issues include medication errors, neglect of basic needs like meal assistance, and significant lapses in communication and HIPAA compliance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean facility environment
- Perceived improvements in recent years
Concerns
- Unprofessional staff behavior and lack of compassion (mentioned by 2 reviewers)
- Neglect of basic patient needs and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed Riverways Manor has been working on facility improvements recently; what specific changes have been prioritized to enhance the daily experience for residents?
- 2Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for each resident?
- 3We understand that communication is vital; what is the standard protocol for keeping families updated on their loved one's health status or any changes in care?
- 4Regarding the dining experience, what steps are you taking to improve the variety and quality of the meals served to residents?
- 5How do you foster a culture of compassion and responsiveness among your staff to ensure that every resident's needs are met promptly?
- 6With your current staffing levels, how do you ensure that residents receive consistent attention and support throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“They administered the Wrong Medications and the Med Nurse didn't know What the pills were for Nor could she Pronounce the Meds.”
“She got into matters that she legally should not have access to. Also big HIPAA violation discussing what she disclosed in our conversation without confirming in anyway who she was discussing this informati”
“I'm not impressed with the staff at this facility. The seem to play mind games with some of the residents. Also you don't get in to a resident for slamming doors, and then you go and slam your door on the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverways Manor has 28 deficiencies across recent inspections, with families filing at least one complaint about improper resident transfers. The facility shows recurring problems with resident rights, care planning assessments, and safety issues including fire safety systems. While all deficiencies were reportedly corrected, the pattern of repeat violations in resident rights and assessment accuracy suggests ongoing operational challenges families should investigate further.
Jan 21, 2026Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Keep all essential equipment working safely.
Sep 27, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2023Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Apr 6, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Ownership & Operations
Who Operates This Facility
Riverways Manor
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Ownership & Management
Owners
The Pamela D Bedell Exempt Trust
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit riverwaysmanor.com
Medicare data downloads
Original nursing home datasets
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