Riverview Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 5.0)
- High staff turnover (68%)
Bottom 25% in SD · Below recommended RN staffing · Worst in EVERGREEN HEALTHCARE GROUP chain · $93,379 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families appreciate the friendly staff and home-like environment, the facility faces serious allegations regarding cleanliness and responsiveness. If you are considering this center, we strongly advise conducting an unannounced visit to inspect the condition of the rooms and linens, and to observe how quickly staff respond to call lights.
Google Reviews
Google Reviews
12 reviews on Google“Riverview Healthcare Center receives highly polarized feedback, with some families praising the friendly staff and homey atmosphere, while others report severe neglect and poor facility conditions. Critical concerns include hygiene issues, inadequate assistance with basic needs like restroom use, and failures in medication management. Families should be aware that while some find the staff caring, the aging infrastructure and reports of inconsistent care are significant points of contention.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Homey, community-oriented atmosphere
- Generally well-received food quality
Concerns
- Poor facility maintenance and cleanliness (mentioned by 3 reviewers)
- Inadequate staffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With 63 residents here, how do you ensure that staff are able to respond promptly to call lights and individual requests throughout the day?
- 3What is your current plan for facility upgrades or deep-cleaning schedules to ensure the environment remains comfortable and well-maintained for my loved one?
- 4Given the recent focus on health inspection standards, what specific steps is the leadership team taking to improve clinical oversight and medication management processes?
- 5Since many families appreciate the homey, community-oriented atmosphere here, what are some of the most popular daily activities that help residents connect with one another?
- 6How do you coordinate with local medical providers to ensure that any urgent health changes are addressed quickly and communicated clearly to our family?
Personalized based on this facility's data
Key Review Excerpts
“Anytime I have been there the nurses and aids have been so friendly and caring and it's hard to keep everyone happy with so many people with different problems”
“This is the worst nursing home I have ever been to. No air-conditioning, dirty floors, the sheets and bedspread had huge holes in them.”
“My Dad recovered for 2.5 weeks there. Felt like family, food was good, staff was caring and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints filed by families have triggered concerns about resident protection from abuse and neglect, with multiple violations persisting across surveys including failure to properly investigate and report incidents. The facility shows recurring problems with wound care, pain management, medication errors, and basic safety protocols. While all deficiencies have correction plans, the pattern of repeated violations in critical care areas suggests ongoing systemic issues that families should carefully consider.
Mar 25, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 28, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 8, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Mar 25, 2026
$31,500
Fine
Nov 18, 2025
$23,960
Fine
Sep 25, 2025
$56,021
Fine
Feb 27, 2025
$65,520
Fine
Jan 8, 2025
$15,330
Fine
Oct 31, 2024
$12,529
Ownership & Operations
Who Operates This Facility
Riverview Healthcare Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 40 of 41 (Worst)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (sd) LLC
Owner · Organization
Riverview Snf Operations, LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Couve Financial Services LLC
Owner (parent company) · Organization
Couve Healthcare Consulting LLC
Owner (parent company) · Organization
Pacific Northwest Opco Management LLC
Owner (parent company) · Organization
South Dakota Snf Consulting LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Johnson, Charles
Owner (parent company)
Olson, Brenna
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit sdriverview.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.