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Nursing HomeMedicaid

Riverside Valley of Journey

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6500 Maccorkle Avenue Sw, Saint Albans, WV 2517790 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 35 Google reviews

5
4
3
2
1
Riverside Valley of Journey Nursing Home in Saint Albans, WV — Street View
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What this means for your family

This facility receives high marks for cleanliness and compassionate care from many families, but there are recurring reports of neglect and poor responsiveness during off-hours. When touring, we strongly recommend asking for a detailed plan on how they manage patient needs during shift changes and how they handle communication regarding rehab progress.

Google Reviews

Google Reviews

35 reviews on Google
Riverside Valley of Journey receives highly polarized feedback, with many families praising the compassionate, attentive staff and clean environment, while others report severe neglect, poor communication, and inadequate rehab services. While some families feel their loved ones are treated like family, critics highlight significant issues with patient safety, responsiveness, and basic care standards during off-hours.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean8.0ActivitiesN/AMedsN/AMemory3.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Helpful administrative and business office support
  • Strong communication from leadership

Concerns

  • Neglect and slow response times to patient needs (mentioned by 4 reviewers)
  • Poor communication and lack of discharge planning (mentioned by 2 reviewers)
  • Inadequate or non-productive rehabilitation services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(3)'23(6)'25(6)'26(1)

Distribution · 39 analyzed

5
22
4
7
3
1
2
1
1
8

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some families have shared how much they appreciate the communication from your leadership team; how do you ensure families stay updated on their loved one's daily well-being?
  • 2What specific steps is the facility taking to improve response times for resident needs and ensure nursing care is as attentive as possible?
  • 3Could you tell me more about the dining experience and what improvements are being made to the meal service and nutritional variety?
  • 4How do you approach specialized care and programming for residents specifically within the memory care unit?
  • 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff at Riverside were amazing. They treated my mother with dignity and respect. They provided excellent health/medical care. They are caring and kind. Professional and knowledgeable.

Long-term resident's family · 2022★★★★

The care staff did a great job to keep him clean, fed, comfortable and as happy as possible being away from his home. The facility was clean and the staff welcoming.

Long-term resident's family · 2025★★★★★

The rehab was non productive and very minimal. Wound dressing changed once and not observed during entire stay. Room was changed without family notification.

Rehab patient's family · 2024☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
WV
27.0%
Kanawha
24.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
14.4%
WV
15.6%
Kanawha
12.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
WV
17.2%
Kanawha
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.4%
WV
22.3%
Kanawha
24.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.8%
Worse than Avg
Here
90.8%
US
93.4%
WV
96.7%
Kanawha
97.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
12.1%
WV
7.2%
Kanawha
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
81.8%
WV
78.4%
Kanawha
71.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.0%
Worse than Avg
Here
72.0%
US
79.8%
WV
79.4%
Kanawha
75.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
WV
1.0%
Kanawha
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (13.8)
11 complaint-triggered

This facility has concerning patterns with families filing multiple complaints about nutrition services, care quality, and living conditions. The most recurring problems involve resident assessment and care planning, nutrition and dietary services, and quality of life issues that appear persistently across surveys from 2023 to 2025, suggesting ongoing systemic challenges despite reported corrections.

Dec 18, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 8, 2025Routine
9
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 8, 2025Complaint
3
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0806Potential for harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Aug 1, 2024Routine
12
0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 1, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 22, 2023Complaint
5
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside Valley of Journey

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 2 of 19 (Best)

Ownership & Management

Owners

Journey Cz of Wv LLC

Owner · Organization

100%

Journey Cz Wv Healthcare Holdings LLC

Owner (parent company) · Organization

100%

Mcguinness, Bernard

Owner (parent company)

Key personnel

Bradford, JoshuaOfficer / DirectorHuddleston, JohnOfficer / DirectorMcguinness, BernardOfficer / DirectorJourney Cz Management LLCManagerBradford, JoshuaManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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