Riverside Valley of Journey
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews

Watch Riverside Valley of Journey
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility receives high marks for cleanliness and compassionate care from many families, but there are recurring reports of neglect and poor responsiveness during off-hours. When touring, we strongly recommend asking for a detailed plan on how they manage patient needs during shift changes and how they handle communication regarding rehab progress.
Google Reviews
Google Reviews
35 reviews on Google“Riverside Valley of Journey receives highly polarized feedback, with many families praising the compassionate, attentive staff and clean environment, while others report severe neglect, poor communication, and inadequate rehab services. While some families feel their loved ones are treated like family, critics highlight significant issues with patient safety, responsiveness, and basic care standards during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative and business office support
- Strong communication from leadership
Concerns
- Neglect and slow response times to patient needs (mentioned by 4 reviewers)
- Poor communication and lack of discharge planning (mentioned by 2 reviewers)
- Inadequate or non-productive rehabilitation services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the communication from your leadership team; how do you ensure families stay updated on their loved one's daily well-being?
- 2What specific steps is the facility taking to improve response times for resident needs and ensure nursing care is as attentive as possible?
- 3Could you tell me more about the dining experience and what improvements are being made to the meal service and nutritional variety?
- 4How do you approach specialized care and programming for residents specifically within the memory care unit?
- 5What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Riverside were amazing. They treated my mother with dignity and respect. They provided excellent health/medical care. They are caring and kind. Professional and knowledgeable.”
“The care staff did a great job to keep him clean, fed, comfortable and as happy as possible being away from his home. The facility was clean and the staff welcoming.”
“The rehab was non productive and very minimal. Wound dressing changed once and not observed during entire stay. Room was changed without family notification.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints about nutrition services, care quality, and living conditions. The most recurring problems involve resident assessment and care planning, nutrition and dietary services, and quality of life issues that appear persistently across surveys from 2023 to 2025, suggesting ongoing systemic challenges despite reported corrections.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 8, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 8, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 1, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 22, 2023Complaint5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Riverside Valley of Journey
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 2 of 19 (Best)
Ownership & Management
Owners
Journey Cz of Wv LLC
Owner · Organization
Journey Cz Wv Healthcare Holdings LLC
Owner (parent company) · Organization
Mcguinness, Bernard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Valley Center
2.2 miNursing Home · South Charleston, WV
Dunbar Center
2.9 miNursing Home · Dunbar, WV
Arthur B Hodges Center, the
7.3 miNursing Home · Charleston, WV
Thomas Hospitals Skilled Nursing Unit
7.5 miNursing Home · Charleston, WV
Cedar Ridge Center
11.9 miNursing Home · Sissonville, WV