Riverside Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 282 Google reviews
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What this means for your family
This facility offers a beautiful, renovated environment with a highly praised concierge and therapy team that can significantly improve a resident's quality of life. However, families should be vigilant regarding hygiene and nursing responsiveness; we recommend conducting unannounced visits to ensure your loved one is being changed regularly and that call lights are answered promptly.
Google Reviews
Google Reviews
282 reviews on Google“Riverside Post Acute is a recently renovated facility that receives high praise for its compassionate concierge team, effective physical therapy services, and clean, modern environment. While many families report excellent care and strong communication, a subset of reviewers has raised serious concerns regarding hygiene, specifically reports of residents being left in soiled linens and persistent odors in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate concierge staff
- Effective and professional physical therapy team
- Clean, recently renovated facility
- Responsive and helpful admissions department
Concerns
- Residents left in soiled linens or diapers for extended periods (mentioned by 4 reviewers)
- Persistent odors of urine in rooms or hallways (mentioned by 3 reviewers)
- Unresponsive nursing staff or difficulty reaching the nursing station (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has been recently renovated, what specific protocols are in place to ensure that the cleanliness of the rooms and common areas is maintained consistently throughout the day?
- 2Could you walk me through the process for how nursing staff monitors and assists residents with personal hygiene needs to ensure they are always comfortable and well-cared for?
- 3With the CMS staffing rating at 3 stars, what is your current strategy for ensuring that nursing staff remains responsive and accessible when families or residents need immediate assistance?
- 4I noticed your physical therapy team receives great praise; how do you integrate their rehabilitation programs into the daily social and activity schedule for residents?
- 5In the event of a medical emergency, what is your specific protocol for communicating with family members, and how quickly can we expect a response from the nursing station?
- 6I see that you have a very active admissions team; how do you ensure that the high level of attention provided during the intake process continues once a resident has transitioned into daily life here?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been in 3 different nursing homes since July 2025, and here at Riverside she is doing the best I've seen her do in any of the three.”
“The majority, were sorry. Found out (by upper management) they were lying about why it took hours to answer his lights! He stayed in soiled diapers for hours, before someone came to change him!”
“The staff in the memory care unit are amazing. They are just awesome with the residents and give them such wonderful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
8
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverside Post Acute has faced recurring issues with medication management, fire safety systems, and daily care assistance across multiple surveys, with families filing complaints about grievance processes, abuse reporting, and facility cleanliness. While all deficiencies show correction dates, the persistent pattern of similar problems—particularly with respiratory care appearing in three separate surveys and medication errors in multiple inspections—suggests ongoing operational challenges that families should discuss during visits.
Dec 4, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 2, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 24, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nov 16, 2023Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Sep 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 27, 2022Routine8
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Nov 16, 2023
$5,975
Fine
Nov 16, 2023
$11,802
Ownership & Operations
Who Operates This Facility
Riverside Post Acute
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 46 of 80
Ownership & Management
Owners
Quinto Nexgen LLC
Owner · Organization
Skilled Venture LLC
Owner · Organization
Ukr Nexgen LLC
Owner · Organization
Nfr 2020 Irrv Tr
Owner (parent company) · Organization
Rsbrmk Holdings LLC
Owner (parent company) · Organization
Sk Nexgen Tr
Owner (parent company) · Organization
Tryko Nexgen Holdings LLC
Owner (parent company) · Organization
Uak 2020 Irrv Tr
Owner (parent company) · Organization
Yk Nexgen Tr
Owner (parent company) · Organization
Yr Nexgen Tr
Owner (parent company) · Organization
Kahanow, Aviva
Owner (parent company)
Rokeach, Fraide
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
282 reviews from families & visitors
Official Website
Visit riversiderehabhc.com
Medicare data downloads
Original nursing home datasets
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