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Nursing HomeMedicaid Top Rated

Riverside

Strong Medicare quality ratings; families often praise high-quality patient care. Still worth an in-person visit.

2575 S 7th St, La Crosse, WI 54601123 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 11 Google reviews

5
4
3
2
1
Riverside Nursing Home in La Crosse, WI — Street View
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What this means for your family

Riverside is highly regarded for its compassionate and professional nursing staff, making it a strong candidate for quality clinical care. However, families should be proactive in establishing a clear communication plan with the administrative team, as recent feedback indicates that communication can be a significant hurdle.

Google Reviews

Google Reviews

11 reviews on Google
Riverside is frequently praised for its high-quality patient care and professional, sweet nursing staff. However, families should be aware of a recurring issue regarding poor communication from the facility, which can make navigating care updates difficult.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • High-quality patient care
  • Professional and sweet nursing staff
  • Clean and well-maintained facility
  • Beautifully landscaped grounds

Concerns

  • Poor communication skills (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02016(1)4.52020(2)5.02021(1)2.82024(5)5.02025(1)5.02026(2)

Distribution · 12 analyzed

5
6
4
3
3
1
2
0
1
2

How They Respond to Reviews

64%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you have beautifully landscaped grounds; what kind of outdoor activities or social events do you host for residents to enjoy that space?
  • 2Since I see you actively engage with families online, what is your preferred method for keeping us updated on our loved one's daily progress and care needs?
  • 3With your high staffing rating, how do you ensure that communication remains consistent and clear between the nursing team and family members?
  • 4Given the recent state health inspections, could you walk me through the specific steps you've taken to address those findings and improve your internal processes?
  • 5In the event of a medical emergency, how quickly can a resident be transported to a hospital, and what is your protocol for notifying the family immediately?
  • 6What opportunities are there for family members to provide feedback or participate in care planning meetings to ensure we stay closely involved in our loved one's journey?

Personalized based on this facility's data


Key Review Excerpts

Fabulous care. 0 communication skills

Family member · 2024★★★☆☆

Great facility, patient care is amazing, staff are great. Your family/love ones will love it here.

Visitor/Family member · 2025★★★★★

I work here for 8 weeks as a traveler. I enjoyed working here. The facility is nice and clean. All the full-time staff is professional and really sweet.

Former employee · 2024★★★★
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.15hrs
OK
Registered nurses for medical care
Total Nursing
5.00hrs
OK
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
15.5%
WI
15.9%
La crosse
24.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
WI
16.7%
La crosse
17.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
La crosse
88.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.4%
WI
25.0%
La crosse
22.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Mixed vs Avgs
Here
4.2%
US
12.1%
WI
5.2%
La crosse
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WI
95.6%
La crosse
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
79.8%
WI
82.2%
La crosse
86.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
WI
86.6%
La crosse
96.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
WI
1.3%
La crosse
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (9.8)
1 complaint-triggered
$21,645 in fines

A serious complaint in January 2025 led to findings of abuse or neglect concerns, which families reported to authorities. Riverside shows recurring problems with fire safety systems, electrical equipment, and medication management across multiple surveys. While the facility has corrected most past deficiencies, the recent abuse-related complaint and pattern of safety violations suggest families should carefully evaluate current conditions and ask detailed questions about resident protection measures.

Jan 15, 2026Routine
12
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jan 22, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 29, 2024Routine
12
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Aug 9, 2023Routine
6
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jan 22, 2025

$21,645

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverside

Organization Type

nonprofit

Ownership & Management

Key personnel

Bremer Bank National Association5% or Greater Mortgage InterestMerchants Bank, N.a.5% or Greater Mortgage InterestBremer Bank National Association5% or Greater Security InterestMerchants Bank, N.a.5% or Greater Security InterestCogbill, ElizabethContracted Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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