Riverside
Strong Medicare quality ratings; families often praise high-quality patient care. Still worth an in-person visit.
based on 11 Google reviews

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What this means for your family
Riverside is highly regarded for its compassionate and professional nursing staff, making it a strong candidate for quality clinical care. However, families should be proactive in establishing a clear communication plan with the administrative team, as recent feedback indicates that communication can be a significant hurdle.
Google Reviews
Google Reviews
11 reviews on Google“Riverside is frequently praised for its high-quality patient care and professional, sweet nursing staff. However, families should be aware of a recurring issue regarding poor communication from the facility, which can make navigating care updates difficult.”
Quality Themes
Tap a score for detailsStrengths
- High-quality patient care
- Professional and sweet nursing staff
- Clean and well-maintained facility
- Beautifully landscaped grounds
Concerns
- Poor communication skills (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have beautifully landscaped grounds; what kind of outdoor activities or social events do you host for residents to enjoy that space?
- 2Since I see you actively engage with families online, what is your preferred method for keeping us updated on our loved one's daily progress and care needs?
- 3With your high staffing rating, how do you ensure that communication remains consistent and clear between the nursing team and family members?
- 4Given the recent state health inspections, could you walk me through the specific steps you've taken to address those findings and improve your internal processes?
- 5In the event of a medical emergency, how quickly can a resident be transported to a hospital, and what is your protocol for notifying the family immediately?
- 6What opportunities are there for family members to provide feedback or participate in care planning meetings to ensure we stay closely involved in our loved one's journey?
Personalized based on this facility's data
Key Review Excerpts
“Fabulous care. 0 communication skills”
“Great facility, patient care is amazing, staff are great. Your family/love ones will love it here.”
“I work here for 8 weeks as a traveler. I enjoyed working here. The facility is nice and clean. All the full-time staff is professional and really sweet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A serious complaint in January 2025 led to findings of abuse or neglect concerns, which families reported to authorities. Riverside shows recurring problems with fire safety systems, electrical equipment, and medication management across multiple surveys. While the facility has corrected most past deficiencies, the recent abuse-related complaint and pattern of safety violations suggest families should carefully evaluate current conditions and ask detailed questions about resident protection measures.
Jan 15, 2026Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2024Routine12
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 9, 2023Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 22, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Riverside
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit eaglecrestlife.org
Medicare data downloads
Original nursing home datasets
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