River's Edge Rehabilitation & Living Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 205 Google reviews
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What this means for your family
While many families report excellent experiences with the rehab team and facility cleanliness, there are recurring, serious reports of neglect and medication errors. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a detailed plan for how they ensure medication adherence for residents who cannot advocate for themselves.
Google Reviews
Google Reviews
205 reviews on Google“River's Edge Rehabilitation & Living Center receives overwhelming praise for its compassionate staff, clean environment, and effective rehabilitation services. However, a subset of families reports serious concerns regarding neglect, medication management, and inadequate staffing levels, suggesting a significant disparity in the quality of care experienced by different residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy department
- Clean and well-maintained facility
- Welcoming, small-town atmosphere
Concerns
- Understaffing leading to neglect and delayed care (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
- Inadequate room amenities and physical environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since many people love the small-town atmosphere here, what kind of daily social activities or group outings do you organize to keep residents engaged?
- 2With your high staffing rating, how do you ensure that every resident receives timely attention during busy shifts?
- 3Can you walk me through your specific protocols for medication administration and how you double-check for accuracy?
- 4How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5We've heard great things about the cleanliness of the facility, but could you tell me more about the amenities available in the resident rooms?
- 6What is the current menu like, and are there opportunities for residents to have input on their dining experience?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department deserves special recognition. Sarah P and Kristina the RNA are absolutely incredible. They are knowledgeable, encouraging, and deeply”
“She was neglected, left in her room with no means to reach her food or drink, given incorrect medication, not properly bathed, left to just wither away.”
“The staff is prepared for arrivals and transfers, communicates clearly, and provides accurate patient information, which supports safe and efficient transport.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River's Edge has faced significant compliance issues with families filing 16 complaints that triggered federal investigations across all three surveys. The facility shows persistent problems in resident rights, emergency preparedness, and fire safety systems, with some issues like sprinkler maintenance recurring across multiple years. While all deficiencies have correction dates, the pattern of repeated violations and ongoing family complaints suggests systemic care concerns that warrant careful evaluation during any visit.
Apr 16, 2026Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 6, 2024Complaint10
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 6, 2024Routine3
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 14, 2023Complaint6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 14, 2023Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jul 12, 2019Routine6
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
River's Edge Rehabilitation & Living Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 141 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
205 reviews from families & visitors
Official Website
Visit riversedgerehab.com
Medicare data downloads
Original nursing home datasets
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