Riveroaks Health Campus
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6)
Below average in IN · Meets national RN staffing standard · Worst in TRILOGY HEALTH SERVICES chain · No penalties on record
What this means for your family
This facility is highly recommended for its professional rehab team and welcoming environment. While the feedback is overwhelmingly positive, we suggest scheduling a tour to observe the staff-to-resident interaction firsthand to ensure it aligns with your loved one's specific needs.
Google Reviews
Google Reviews
48 reviews on Google“River Oaks Health Campus is highly regarded by families and residents, particularly for its exceptional physical therapy team and a warm, home-like atmosphere. Reviewers consistently praise the staff for being attentive, professional, and treating residents like family. While the vast majority of feedback is glowing, potential residents should note that the facility is overwhelmingly characterized by positive experiences with very few critical reports.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy services
- Warm, family-oriented staff culture
- Clean and well-maintained environment
- Professional and communicative administrative team
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care plans?
- 2Given the recent focus on health inspection standards, what specific improvements or new protocols have you implemented to ensure the highest level of resident safety?
- 3With your physical therapy services being so highly regarded, how do you integrate those therapy goals into the residents' daily routines and social activities?
- 4Since you have a smaller community of 68 residents, how do you foster that warm, family-oriented culture during mealtimes and group events?
- 5Could you walk me through your emergency response process and how you communicate with families if a resident requires urgent medical attention?
- 6How does your administrative team balance the current staffing levels to ensure that every resident receives consistent, personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is unbelieveably WONDERFUL!! Strictly the BEST!! I came to the REHAB Facility a total mess on my right side .. I am leaving tmrw a new man.”
“From administration to the front line caregivers, all were professional, friendly & patient with our family member for his 6 week stay. During our visits, the staff would frequently greet us with a smile, hello and often address us my our fist name.”
“My mom is a 93 year old retired RN who had extensive experience in long term care. Accordingly, she knows how a nursing home/assisted living facility should operate. Mom loves it at River Oaks and she is thriving under their care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riveroaks Health Campus has faced recurring deficiencies across multiple areas, with families filing complaints that triggered 4 investigations regarding infection control, daily care assistance, and nursing staffing levels. The facility shows persistent issues with infection prevention, medication management, and fire safety systems appearing in multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in key care areas warrants careful consideration during your visit.
Oct 4, 2024Routine8
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 28, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 8, 2020Routine8
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Riveroaks Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 117 of 120 (Worst)
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Trilogy Opco LLC
Owner · Organization
Trilogy Pro Services LLC
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit riveroakshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.