Riverchase Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly attentive and compassionate wound care. Still worth an in-person visit.
based on 99 Google reviews
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What this means for your family
The facility is highly regarded for its rehabilitation services and proactive discharge coordination, making it a strong candidate for short-term recovery. However, families considering long-term placement should be vigilant, as there are persistent reports of neglect and slow response times that warrant direct questioning of the administration.
Google Reviews
Google Reviews
99 reviews analyzed“Riverchase Health and Rehabilitation Center receives a high volume of positive feedback, particularly regarding specific staff members like the wound care nurse and discharge coordinator. While many families praise the compassionate care and recent improvements, there are recurring reports of neglect and communication failures regarding long-term care residents. Families should carefully weigh the facility's strong rehabilitation services against concerns about the consistency of care for permanent residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate wound care
- Proactive post-discharge follow-up
- Friendly and welcoming nursing staff
- Effective physical therapy team
Concerns
- Neglect and inadequate care for long-term residents (mentioned by 3 reviewers)
- Slow response to medical emergencies or call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for wound care and physical therapy, how do you ensure that same level of specialized attention is consistently applied to the daily needs of long-term residents?
- 2I noticed the staffing rating is a bit lower than your other CMS scores; how do you manage floor coverage to ensure that call lights are answered promptly, especially during shift changes?
- 3Could you walk me through your current medication management process, as I understand this is an area you are actively working to improve?
- 4With a capacity of 120 residents, what steps does the nursing team take to ensure that every resident receives personalized, proactive care rather than just reactive assistance?
- 5What specific protocols are in place to ensure that medical emergencies are addressed immediately, even when the facility is at full capacity?
- 6Beyond the clinical care, what does a typical day look like for residents in terms of social engagement and activities to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The facility could use some upgrades but it’s functional and clean. At the end of the day, that is what is important. Overall, I was very satisfied.”
“My father has been a permanent resident of River Chase Nursing and rehabilitation, We have seen a lot of neglect from the facility recently and it’s gotten to the point of we need to report it”
“The post discharge coordinator, Ms. Mary goes the extra mile to follow up with everyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverchase Health and Rehabilitation Center has 7 federal deficiencies across 4 surveys, with families filing 2 complaint reports regarding bowel/bladder care and facility environment. Issues span safety supervision, medication errors, infection control, and care planning, with problems appearing sporadically rather than persistently. All deficiencies have reported correction dates, suggesting responsiveness to identified issues.
Apr 2, 2026Routine2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Mar 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 28, 2023Routine2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 26, 2022Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Riverchase Health and Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 94 (Best)
Ownership & Management
Owners
Hyman, Simcha
Owner
Zanziper, Naftali
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit riverchasehrc.com
Medicare data downloads
Original nursing home datasets
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