River Valley Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise attentive and caring individual staff members. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While the facility has a strong reputation for post-surgery rehabilitation and features some highly dedicated staff, the recent reports of medication errors and neglect are significant red flags. We strongly recommend visiting in person and asking for a detailed explanation of their medication management protocols and how they ensure consistent care during off-hours.
Google Reviews
Google Reviews
29 reviews on Google“River Valley Skilled Nursing and Therapy receives highly polarized feedback, with many reviews praising specific staff members like Diana Pineda and Elsa Villanueva for their attentiveness. However, critical reviews raise serious concerns regarding medication management, hygiene, and the facility's failure to deliver promised therapy and care services.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring individual staff members
- Welcoming and clean building environment
- Effective post-surgery rehabilitation care
- Responsive and knowledgeable nursing leadership
Concerns
- Failure to administer medication and follow care plans (mentioned by 2 reviewers)
- Poor communication and rude behavior toward families (mentioned by 2 reviewers)
- Neglect regarding basic hygiene and resident needs (mentioned by 2 reviewers)
- Discrepancy between promised services and actual care provided (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of medication adherence, could you walk us through the specific checks and balances in place to ensure medications are administered accurately and on time?
- 2We understand that communication is vital for families; what is your standard process for updating us on any changes in care or health status, and who is our primary point of contact?
- 3With the focus on high-quality rehabilitation, how do you ensure that the daily hygiene and personal care needs of residents remain a top priority alongside their therapy goals?
- 4We noticed some mixed feedback regarding the dining experience; could you tell us about the current menu options and how you accommodate individual resident preferences or dietary requirements?
- 5How do you bridge the gap between initial care planning and the day-to-day delivery of services to ensure that the care provided consistently matches what was promised during admission?
- 6What kind of social activities or engagement programs do you have in place to help residents feel connected and active within the community on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The staff has taken really good care of me while I was recuperating from my hip & shoulder replacement.”
“Putting my loved one in the care of River Valley/Grace was the worst decision I've ever made. They promised all the therapy and nice things they could do but, didn't do it.”
“All these good reviews: but my mom wasn't given ANY meds and they ruined almost all the time it took for my mom to get better at Baptist.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Valley shows recurring issues with nutrition and dietary services across both surveys, with problems in menu planning, food safety, and meal quality appearing in 2022 and persisting into 2024. Additional deficiencies from the earlier survey involved daily care assistance, resident rights, and fire safety measures. While all violations have reported correction dates, the repeat nutrition problems suggest ongoing challenges in food service operations.
Mar 19, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 19, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
River Valley Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 33 (Best)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit rivervalleyok.com
Medicare data downloads
Original nursing home datasets
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