River Valley Rehabilitation Center
Strong Medicare quality ratings; families often praise helpful and professional admissions staff. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While the facility is highly regarded for its admissions support and therapy services, there are recurring, serious reports regarding medication management and basic hygiene. We strongly recommend that you visit unannounced and specifically observe the staff-to-resident ratio and the cleanliness of residents' personal areas before making a decision.
Google Reviews
Google Reviews
34 reviews on Google“River Valley Rehabilitation Center receives highly polarized feedback, with many families praising the admissions process and specific staff members for their helpfulness. However, critical reviews from families highlight serious concerns regarding hygiene, staffing ratios, medication management, and food quality. Prospective families should weigh the positive administrative support against reports of inconsistent basic care and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Proactive communication regarding resident status
Concerns
- Inadequate staffing and slow response times (mentioned by 2 reviewers)
- Poor hygiene and lack of basic personal care (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor food quality and preparation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how professional the admissions team is; can you walk us through how you ensure a smooth transition for a new resident?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3Could you tell us more about the dining experience, specifically regarding how meals are prepared and how you ensure nutritional variety?
- 4How does the nursing staff manage response times during the night or during busier shifts to ensure residents are attended to quickly?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with each other?
- 6In the event of a sudden medical change or an emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very clean and the staff are friendly and informative!”
“My mom is a resident there(Alzheimers)and they always call if there's a problem or just call to let us know how she is. I personally go to see her about once or twice a month.She's always bathed and never looks not taken care of.”
“There were not enough people to help her, her hair was never brushed, her clothes always had food on them and her stuff was stolen every couple days things went missing. The nurses wouldn't except blame when they messed up her meds”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Valley Rehabilitation Center has a moderate inspection record with 7 deficiencies across 2 surveys, all corrected by the facility. The most recent survey in March 2025 identified issues with resident rights (including family participation and homelike environment), daily care assistance, nurse staffing disclosure, and fire safety systems. All deficiencies were low-severity and have correction dates, suggesting the facility addresses problems when identified.
Mar 27, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jul 21, 2022Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
River Valley Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 43 (Best)
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit rivervalleyrehab.com
Medicare data downloads
Original nursing home datasets
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