River Towne Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 314 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (68%)
Bottom 25% in GA · Meets national RN staffing standard · Above average staffing · $24,387 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain strength, the facility has a concerning pattern of reports regarding basic patient care and hygiene. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's condition and ensure their basic needs are being met by the nursing staff.
Google Reviews
Google Reviews
314 reviews on Google“River Towne Center presents a stark contrast in experiences, with many residents and families praising the rehabilitation therapy team and specific staff members like Lisa Turner for their professionalism and support. However, a significant number of families report severe concerns regarding neglect, poor hygiene, lack of responsiveness to call lights, and unprofessional administrative communication. Prospective families should be aware that while many rehab patients report positive outcomes, there are recurring, serious allegations regarding the quality of long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Highly praised admissions and social work staff
- Supportive environment for short-term rehab recovery
- Attentive care from specific nursing staff members
Concerns
- Neglect and poor hygiene (bed sores, failure to bathe, soiled linens) (mentioned by 10 reviewers)
- Unresponsive staff and slow call light response times (mentioned by 6 reviewers)
- Unprofessional or rude administrative/front desk communication (mentioned by 5 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your admissions and social work teams are highly regarded; how do they coordinate with the nursing staff to ensure that a resident’s care plan is consistently followed?
- 2Given the concerns some families have raised regarding hygiene and room maintenance, what is your daily protocol for ensuring linens are changed and rooms are kept clean?
- 3With your focus on short-term rehab, how do you manage call light response times to ensure residents feel supported when they need immediate assistance?
- 4I see that you are very active in responding to family feedback online; how do you translate that commitment to communication into your daily interactions with families who have concerns?
- 5Could you walk me through the daily activity schedule and how you encourage residents to participate in social programs to keep them engaged?
- 6Given the recent staffing ratings, what specific steps is the facility taking to ensure there is adequate coverage to meet the personal care needs of all 210 residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom arrived at this place on a Friday afternoon which was supposed to be for therapy but she was only there for two days before her passing. The only call my family has received from this place was of my mom’s pas”
“My dad was there after a stroke. He fell while waiting in a nurse to come change him. He didn't get rehabilitation on a regular. They didn't check on him as often as they should. The food was nasty.”
“My mom had made progress at recovering, including almost a week off of the vent, before entering this place. However once here she wasn't able to even wean down again. They don't listen to you when you tell them something isn't right.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 22 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. The most recurring issues involve fire safety violations, medication management problems, and inadequate daily care assistance. While all deficiencies show correction dates, problems persist across multiple surveys from 2022-2025, suggesting ongoing operational challenges that families should carefully consider.
Apr 1, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 1, 2026Routine7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Apr 24, 2025Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 14, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 12, 2023Complaint10
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Payment Denial
Apr 24, 2025
2-day denial
Fine
Oct 12, 2023
$24,387
Ownership & Operations
Who Operates This Facility
River Towne Center
for profit
Ownership & Management
Owners
Georgia Pyramid Venture LLC
Owner · Organization
Fischman, Arnold
Owner (parent company)
Fischman, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
314 reviews from families & visitors
Official Website
Visit rivertownecenter.com
Medicare data downloads
Original nursing home datasets
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