River Pointe Health Campus
Strong Medicare quality ratings; families often praise engaging activities and social events. Still worth an in-person visit.
based on 52 Google reviews

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What this means for your family
While River Pointe offers a vibrant social life and excellent dining for long-term residents, the facility has faced serious allegations regarding neglect and understaffing in its rehab and memory care units. If you are considering this facility, we strongly recommend conducting unannounced visits and asking specifically about the staff-to-patient ratios on weekends and evenings.
Google Reviews
Google Reviews
52 reviews on Google“River Pointe Health Campus receives polarized feedback, with many long-term residents and their families praising the facility's activities, dining, and friendly staff. However, several critical reviews from rehab patients and their families highlight serious concerns regarding understaffing, neglect, and safety lapses during medical care. Families should be aware that while the environment is often described as warm and engaging, there are recurring reports of inconsistent care quality, particularly in the rehabilitation and skilled nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Appealing and well-liked dining options
- Clean and attractive facility environment
- Friendly and personable staff members
Concerns
- Insufficient staffing levels impacting basic care (mentioned by 3 reviewers)
- Neglect of hygiene and personal care needs (mentioned by 2 reviewers)
- Safety lapses during therapy or medical procedures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your social calendar, could you walk us through a typical week of activities for residents and how you encourage participation?
- 2Since medication management is a critical priority for our family, could you explain the specific protocols and oversight you have in place to ensure accuracy and safety?
- 3We noticed some families have concerns regarding the consistency of daily personal care; what systems do you have in place to ensure that hygiene needs are met promptly for every resident?
- 4How does your team ensure that safety protocols are strictly followed during therapy sessions and medical procedures to prevent any lapses in care?
- 5With a capacity of 68 residents, how do you manage staffing levels throughout the day and night to ensure that every resident receives the attention they need?
- 6We appreciate that you engage with feedback online; how do you use input from families to continuously improve the quality of care at River Pointe?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been at RiverPointe for 5 1/2 years. She has enjoyed the activities, the dining experience and the family events that they schedule. The beauty shop is convenient and greatly appreciated.”
“My dad went there for rehab. They do not have enough staff to take care of the rehab patients. We had to change dad’s bed and clean him up , clean bathroom and get him water and help him to the bathroom.”
“My stepdad was suffering from Dementia and Parkinson. He care was sad at River Pointe!! Our family was private pay and we would find him not bathed, not helping to feed him, not getting him drink/s.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Pointe Health Campus has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that led to findings regarding care planning, family notification of incidents, and protection of residents' belongings. The facility struggles most with fire safety systems, resident rights and communication, and care planning - issues that have persisted across surveys despite corrections. While all deficiencies show correction dates, the repeated nature suggests ongoing compliance challenges that warrant careful consideration during your visit.
Jun 23, 2025Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine13
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 27, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 20, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
River Pointe Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 37 of 120 (Best)
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Trilogy Opco LLC
Owner · Organization
Trilogy Pro Services LLC
Owner · Organization
Trilogy Real Estate Evansville Rp, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit riverpointehs.com
Medicare data downloads
Original nursing home datasets
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