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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 136 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
River Park Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and modern, newly renovated facility aesthetics. Review the component ratings and current source records before deciding.
River Park Post Acute presents a polarized experience for families, with recent reviews highlighting a stark divide between those who praise the facility's recent renovations and therapy team, and those who report severe neglect. While some families appreciate the updated environment and dedicated staff, numerous others cite critical issues including long wait times for call lights, poor communication, and hygiene concerns. Prospective families should be aware that experiences appear highly inconsistent depending on staffing levels and individual care needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 165 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The minute I got into RiverPark in early September I wanted to leave. They put me in a room and no one came to see me, welcome me, assess me etc.”
“The therapy department is the best of the best! They are a sweet, highly interactive team focused on getting residents up and moving.”
“My 92 yr old father was placed in a bed right next to the AC fan, he's been there 7 days with no response to our repeated requests to be moved to a warmer area.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
River Park Post Acute has ongoing safety and infrastructure issues, with fire safety systems and electrical equipment being the most frequent problems across multiple surveys. Families filed complaints that triggered inspection findings related to resident protection from abuse. While all deficiencies show correction dates, recurring issues with smoke doors and medical gas systems suggest persistent maintenance challenges that families should inquire about during visits.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
The recertification survey was conducted April 8, 2025 through April 11, 2025 in conjunction with the investigations of complaints: AZ00221463, AZ00218542, and AZ00213525. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
The complaint survey was conducted on March 4, 2025 of the following complaint #'s 00115576. There were no deficiencies cited.
An onsite complaint survey was conducted on November 06, 2024 for the investigation of intake # AZ00216929, AZ00214903, AZ00214068. There were no deficiencies cited.
An onsite complaint survey was conducted on October 11, 2024 for the investigation of intake #AZ00216875. There were no deficiencies cited.
An onsite complaint survey was conducted on August 15, 2024 for the investigation of intake # AZ00214566, AZ00214444. There were no deficiencies cited.
An onsite complaint survey was conducted on August 7, 2024 for the investigation of intake # AZ00213707, AZ00213711. There were no deficiencies cited.
River Park Post Acute
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Bandera Healthcare LLC
Owner · Organization
Nursa INC
Owner (parent company) · Organization
Keetch, Chad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
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Google Reviews
136 reviews from families & visitors
Official Website
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