River Park Post Acute
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 124 Google reviews
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What this means for your family
While the therapy and activities programs are highly regarded, the facility is currently struggling with severe staffing shortages that impact basic hygiene and response times. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care, as communication via phone is frequently reported as unreliable.
Google Reviews
Google Reviews
124 reviews analyzed“River Park Post Acute presents a polarized experience for families, with recent reviews highlighting a stark divide between those who praise the facility's recent renovations and therapy team, and those who report severe neglect. While some families appreciate the updated environment and dedicated staff, numerous others cite critical issues including long wait times for call lights, poor communication, and hygiene concerns. Prospective families should be aware that experiences appear highly inconsistent depending on staffing levels and individual care needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, newly renovated facility aesthetics
- Compassionate and attentive individual staff members
- Engaging activities department
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Hygiene issues, including patients left in soiled undergarments for extended periods (mentioned by 7 reviewers)
- Inconsistent or poor quality of food (cold, unappetizing) (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is newly renovated, what are some of your favorite ways the residents utilize the common areas for daily activities and socialization?
- 2I noticed the staffing rating is lower than other areas; how do you manage call light response times to ensure residents receive timely assistance?
- 3What is your current process for keeping family members updated on a loved one's care, and who should we reach out to if we have questions about their daily status?
- 4We understand that maintaining hygiene and comfort is a priority; what protocols do you have in place to ensure residents are checked and assisted with personal care on a consistent schedule?
- 5How does your nursing team manage medication administration to ensure accuracy and avoid any delays in receiving prescribed treatments?
- 6Could you walk us through how the dining experience works, and how you ensure that meals are served at the appropriate temperature and meet the residents' nutritional preferences?
Personalized based on this facility's data
Key Review Excerpts
“The minute I got into RiverPark in early September I wanted to leave. They put me in a room and no one came to see me, welcome me, assess me etc.”
“The therapy department is the best of the best! They are a sweet, highly interactive team focused on getting residents up and moving.”
“My 92 yr old father was placed in a bed right next to the AC fan, he's been there 7 days with no response to our repeated requests to be moved to a warmer area.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Park Post Acute has ongoing safety and infrastructure issues, with fire safety systems and electrical equipment being the most frequent problems across multiple surveys. Families filed complaints that triggered inspection findings related to resident protection from abuse. While all deficiencies show correction dates, recurring issues with smoke doors and medical gas systems suggest persistent maintenance challenges that families should inquire about during visits.
Apr 11, 2025Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Apr 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 26, 2024Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 29, 2022Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 30, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 8, 2025Routine
Violation cited
Violation cited
Apr 8, 2025Complaint10Report
The recertification survey was conducted April 8, 2025 through April 11, 2025 in conjunction with the investigations of complaints: AZ00221463, AZ00218542, and AZ00213525. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Mar 4, 2025ComplaintCleanReport
The complaint survey was conducted on March 4, 2025 of the following complaint #'s 00115576. There were no deficiencies cited.
Nov 6, 2024ComplaintCleanReport
An onsite complaint survey was conducted on November 06, 2024 for the investigation of intake # AZ00216929, AZ00214903, AZ00214068. There were no deficiencies cited.
Oct 10, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 11, 2024 for the investigation of intake #AZ00216875. There were no deficiencies cited.
Aug 15, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 15, 2024 for the investigation of intake # AZ00214566, AZ00214444. There were no deficiencies cited.
Aug 7, 2024ComplaintCleanReport
An onsite complaint survey was conducted on August 7, 2024 for the investigation of intake # AZ00213707, AZ00213711. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
River Park Post Acute
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 25 of 328 (Best)
Ownership & Management
Owners
Bandera Healthcare LLC
Owner · Organization
Nursa INC
Owner (parent company) · Organization
Keetch, Chad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit riverparkpostacute.com
Medicare data downloads
Original nursing home datasets
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