River Oaks Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Recent reviews suggest a significant upward trend in care quality, with many families praising the current nursing and administration teams. However, because historical reviews contain severe warnings regarding hygiene and medication errors, you should specifically ask for a tour during meal times to verify cleanliness and confirm that the current staffing levels are sufficient for your loved one's needs.
Google Reviews
Google Reviews
82 reviews on Google“Families considering River Oaks Health and Rehabilitation Center will find a polarizing landscape of experiences. While many recent reviewers praise the compassionate nursing staff, effective administration, and high-quality rehabilitation services, there are significant, recurring reports of neglect, poor hygiene, and communication failures. Prospective families should prioritize direct inspections of cleanliness and staffing levels, as some reviews describe severe issues with pests and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and involved administration
- High-quality rehabilitation and therapy services
- Clean and fresh-smelling environment (noted in recent reviews)
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 4 reviewers)
- Issues with cleanliness and pest presence (mentioned by 3 reviewers)
- Poor communication from office and management staff (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of attentive care is maintained during shift changes?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3How does the administration keep families updated on a loved one's health status and any changes in their daily routine?
- 4With the recent positive feedback regarding the cleanliness of the facility, what kind of daily cleaning schedule do you follow for resident rooms?
- 5Can you tell us more about the rehabilitation and therapy services available here and how they are integrated into a resident's daily life?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, well-run, and the nursing staff truly cared about the residents. I especially want to recognize Kria, the Director of Nursing — she was the first staff member I met and she set the stage for what to expect and is amazing!”
“This place takes excellent care of my family member , I totally recommend this place to anyone . Clean safe and the food is excellent. Always smells clean and fresh, I’ve been various times and always friendly and welcoming.”
“This place almost killed my dad by giving blood pressure medication without even checking his blood pressure he ended up in Baylor scott and white for two and a half weeks”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Oaks has concerning patterns with 41 deficiencies across 12 surveys, including 19 triggered by family complaints about resident safety and care quality. The most frequent issues involve medication management, nutrition and dietary services, and fire safety systems. Recent complaints in 2024-2025 cite serious concerns including abuse protection failures, inadequate care planning, and medication errors, with one current deficiency remaining uncorrected. Families should exercise caution given the ongoing complaint pattern.
Dec 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 17, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 24, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 30, 2025Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 23, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 11, 2024
$8,059
Ownership & Operations
Who Operates This Facility
Fort Worth VI Enterprises, LLC
for profit
GULF COAST LTC PARTNERS
ROSEMARY KAMAU
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 34 of 148
Ownership & Management
Owners
Fort Worth VI Enterprises, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit riveroaksnursing.com
Medicare data downloads
Original nursing home datasets
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