River Grove Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 161 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 5.0)
Bottom 25% in TN · Critically understaffed (RN) · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · No penalties on record
What this means for your family
While recent reviews indicate significant improvements in facility cleanliness and activity programming, the facility still faces recurring reports of slow response times to call lights and communication gaps. When touring, we strongly recommend asking for a specific plan on how the facility ensures timely assistance for residents who cannot move independently and how they facilitate regular updates for family members.
Google Reviews
Google Reviews
161 reviews on Google“River Grove Health and Rehabilitation receives a wide range of feedback, with many recent reviewers praising the facility's cleanliness, friendly staff, and active engagement programs. However, a persistent minority of reviewers report serious concerns regarding neglect, poor communication, and hygiene issues, suggesting that the quality of care may vary significantly depending on the wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and frequent resident activities
- Clean and well-maintained facility
- Professional and supportive therapy department
- Welcoming and family-oriented atmosphere
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Poor communication and lack of updates for families (mentioned by 4 reviewers)
- Hygiene issues including odors and soiled linens (mentioned by 4 reviewers)
- Inadequate nutritional care or assistance with eating (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the engaging activities here; could you tell us more about what a typical week of social events looks like for residents?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
- 3What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 4How does the facility maintain high standards of cleanliness and freshness in the resident rooms and common areas?
- 5In the event of a medical emergency after hours, what is the process for communicating updates to the family?
- 6How does the dining team assist residents who may need extra help or supervision during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and doesn’t stink of urine like some we visited. The staff was great, especially Aaron the nurse on the skilled hall. Social services was very proactive and had everything perfectly in place when grandma was discharged.”
“My mother was there for a few months when she broke her hip,most of the caregivers were very nice,the food was good,just took a little too long in-between checks.”
“My grandmother has been here for almost a year. Within the first year of being here they have broke her dentures, lost/broke her hearing aid... She has been on a liquid diet and has lost over 50lbs. Her health has since been declining due to weakness from not enough nutrition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 12 complaint-triggered deficiencies indicating families have reported issues to authorities. The most recurring problems involve resident assessment and care planning, nutritional services, and safety concerns including fire protection and electrical systems. While all deficiencies show correction dates, the persistent issues across multiple surveys—particularly with accurate resident assessments appearing in four different surveys—suggest ongoing challenges with fundamental care practices.
Aug 11, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 2, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
May 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 28, 2023Complaint5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 28, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
River Grove Health and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 85 of 94 (Worst)
Ownership & Management
Owners
Tn M53 Spe Opco Holdco LLC
Owner · Organization
Clearview Tn Snf Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit rivergrovehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.