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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 33 Google reviews
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Zero findings in latest survey
River Falls Post Acute has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about significant staffing shortages leading to delayed call light response times (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
River Falls Post Acute receives highly polarized feedback, with many families praising the physical therapy department and the friendliness of individual staff members, while others report severe neglect and organizational failures. The facility is consistently described as an older building that struggles with cleanliness, odors, and significant staffing shortages that lead to delayed response times and medication errors.
Quality Themes
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Distribution · 35 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy is amazing here and my mom said the food is better than most rehabs.”
“The rehab section is superb. Amanda goes above and beyond. As does all of the therapy staff. Very glad we chose this facility.”
“The nurses and CNA's were good despite ALWAYS being understaffed. Alot of times meds are late due to this fact. One nurse to 44 beds is ridiculous.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
River Falls Post Acute has recurring safety concerns, with accident hazard prevention cited twice and families filing complaint reports about safety hazards and medication self-administration rights. The facility shows problems across resident safety, resident rights, and care planning, with all deficiencies reportedly corrected by the provider but the recent complaint-triggered safety violation in January 2025 suggests ongoing vigilance may be needed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Federal Penalties
Fine
Jan 2, 2025
$8,824
River Falls Post Acute
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 211 of 260
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
33 reviews from families & visitors
Official Website
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