River Falls Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
This facility's physical therapy department is highly regarded and may be suitable for short-term rehab needs. However, families should be aware of significant, recurring reports of understaffing and slow response times; we strongly recommend visiting during off-hours to observe the facility's responsiveness and cleanliness firsthand.
Google Reviews
Google Reviews
33 reviews on Google“River Falls Post Acute receives highly polarized feedback, with many families praising the physical therapy department and the friendliness of individual staff members, while others report severe neglect and organizational failures. The facility is consistently described as an older building that struggles with cleanliness, odors, and significant staffing shortages that lead to delayed response times and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and compassionate individual staff members
- Well-regarded, home-style meal options
- Welcoming, down-to-earth atmosphere
Concerns
- Significant staffing shortages leading to delayed call light response times (mentioned by 5 reviewers)
- Poor facility maintenance, unpleasant odors, and outdated building conditions (mentioned by 4 reviewers)
- Disorganized administration, poor communication, and issues with patient transitions (mentioned by 4 reviewers)
- Missing personal belongings and medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed some concerns regarding facility maintenance and cleanliness; what is your current plan for building updates and maintaining a fresh, hygienic environment for residents?
- 3Could you walk me through your process for medication management and how you ensure accuracy to prevent errors for residents?
- 4Communication is very important to our family; how do you keep families updated on changes in a resident's health or care plan, and who is our primary point of contact?
- 5We read that the therapy department is a real strength here; how do you integrate those physical and occupational therapy services into a resident's daily routine?
- 6How do you handle the security of personal belongings, and what steps do you take to ensure items are tracked and protected during a resident's stay?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy is amazing here and my mom said the food is better than most rehabs.”
“The rehab section is superb. Amanda goes above and beyond. As does all of the therapy staff. Very glad we chose this facility.”
“The nurses and CNA's were good despite ALWAYS being understaffed. Alot of times meds are late due to this fact. One nurse to 44 beds is ridiculous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Falls Post Acute has recurring safety concerns, with accident hazard prevention cited twice and families filing complaint reports about safety hazards and medication self-administration rights. The facility shows problems across resident safety, resident rights, and care planning, with all deficiencies reportedly corrected by the provider but the recent complaint-triggered safety violation in January 2025 suggests ongoing vigilance may be needed.
Mar 6, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 5, 2023Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Federal Penalties
Fine
Jan 2, 2025
$8,824
Ownership & Operations
Who Operates This Facility
River Falls Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 211 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit riverfallspa.com
Medicare data downloads
Original nursing home datasets
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