River Brook Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High RN turnover (80%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in BEACON HEALTH MANAGEMENT chain
What this means for your family
While some families report satisfaction with the nursing and business office, the facility has faced recurring complaints regarding staffing levels and administrative turnover. We strongly recommend that you visit during off-hours to observe staff responsiveness and request a tour of the specific unit where your loved one would reside to ensure it meets your cleanliness and safety standards.
Google Reviews
Google Reviews
16 reviews on Google“River Brook Healthcare Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding facility cleanliness, administrative instability, and inadequate staffing levels. While some long-term families report positive experiences with nursing and administrative support, others describe serious safety lapses, including fall risks and poor responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Helpful business office for insurance/Medicare issues
- Quality food service
Concerns
- Inadequate nursing staffing levels (mentioned by 3 reviewers)
- Unstable administrative leadership and high turnover (mentioned by 2 reviewers)
- Poor communication and responsiveness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared great things about the food service here; could you tell me more about the daily meal options and how much input residents have in the menu?
- 2Since we want to ensure consistent care, how do you manage staffing levels during the night shifts and on weekends to ensure everyone is attended to?
- 3With the recent changes in leadership mentioned in some feedback, how is the facility working to ensure stable, long-term communication between the administration and the families?
- 4What is the protocol for handling a medical emergency after hours, and how quickly can a nurse respond to a call bell in the middle of the night?
- 5We are looking for a very clean and comfortable environment; what are your current daily routines for maintaining the cleanliness of the resident rooms and common areas?
- 6Could you walk us through what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“She was placed in a bed without rails, while wearing a wrist band that aid “fall risk”. At night, there was not a nurse working the hallway she was on.”
“Excellent food, attentive, professional, compassionate nursing staff that takes care of the needs of their resident's medical, emotional, psychological, social, religious and nutritional health.”
“I finally got fed up with the nonchalant behaviors from administration in which they change admin team like a pair of underwear there. Very unstable with their DON, Social Services dept!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
9
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 7 deficiencies including serious concerns about safety supervision, medication management, and care planning. The facility shows recurring problems with fire safety systems, electrical equipment, and sprinkler maintenance across all four surveys from 2022-2025, suggesting persistent infrastructure issues. While all deficiencies were reportedly corrected, the pattern of repeat violations in safety systems warrants careful consideration during any visit.
Sep 28, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Sep 28, 2025Routine8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 11, 2024Complaint2
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine10
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 6, 2022Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Sep 28, 2025
$8,360
Fine
Sep 28, 2025
$8,360
Payment Denial
Sep 28, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
River Brook Healthcare Center
for profit
Chain Affiliation
Beacon Health Management
14 facilities nationwide
Chain avg rating: 1.4/5 · Rank 14 of 17 (Worst)
Ownership & Management
Owners
Rwc Healthcare LLC
Owner · Organization
Pww Healthcare, LLC
Owner (parent company) · Organization
Wertheim, Bruce
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit riverbrooknh.com
Medicare data downloads
Original nursing home datasets
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