Ripley Healthcare and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (53%)
- High RN turnover (57%)
Below average in TN · Below recommended RN staffing · $66,472 in fines
What this means for your family
While many families report a warm and friendly environment, there is a concerning pattern of residents waiting long periods for assistance after pressing call buttons. If you consider this facility, we strongly recommend visiting unannounced during off-peak hours to observe staff responsiveness and verifying the cleanliness of the specific room your loved one will occupy.
Google Reviews
Google Reviews
54 reviews on Google“Ripley Healthcare and Rehab Center receives polarized feedback, with many reviewers praising the friendly, caring staff and clean environment, while others report serious concerns regarding neglect and slow response times. Families should be aware of a recurring pattern where call buttons are ignored, leading to significant distress for residents and their visitors. While some find the facility a warm and welcoming place, others have documented poor hygiene and inadequate attention to basic resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Efficient visitor check-in process
- Strong rehab therapy team
- Clean and well-maintained common areas
Concerns
- Slow or ignored emergency call button response (mentioned by 2 reviewers)
- Inadequate hygiene and personal care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed many people mention how welcoming and friendly the staff is here; how do you ensure that warm culture is maintained across all shifts?
- 2With the strong rehab therapy team mentioned by many, what does a typical recovery plan look like for a new resident?
- 3How do you manage the response time for emergency call buttons to ensure residents are attended to immediately, especially during busy night shifts?
- 4What specific steps are being taken to improve the daily dining experience and the variety of meals offered to residents?
- 5Can you tell me more about how the staff assists with personal hygiene and daily grooming to ensure every resident feels their best?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been there almost two months and hasn’t even got her hair washed or a bath. ... She has choked multiple times and has needed to be changed and has pushed her button and they have taken forever to come check on her.”
“My father was there for 4 days and we moved him out as soon as we could! His room was nasty, had a filthy couch, furniture was tearing up, bed was broken, no toilet paper or soap in the bathroom, spider webs, dirty floors and the facility reeks of urine and feces.”
“The staff was very helpful, kind, and cares about the patient and visitors. Mrs Andrea is the biggest help and really cares about people and treats you more like family than a visitor”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint in 2025 regarding pressure ulcer care that resulted in a confirmed deficiency. The facility has recurring issues with nutrition and food safety, infection control, and care planning across multiple surveys from 2019-2021. All deficiencies have correction dates, suggesting the facility addresses problems when identified, though the pattern of repeat violations in key care areas warrants careful consideration.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 4, 2021Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Mar 11, 2020Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 1, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jun 5, 2025
$66,472
Ownership & Operations
Who Operates This Facility
Ripley Healthcare and Rehab Center
for profit
Chain Affiliation
Prestige Administrative Services
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 3 of 9
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit ripleyhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.