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Nursing HomeMedicaid Investigative

Rio Grande Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

39 Calle Miller, La Jara, CO 8114060 bedsLicensed & Active
Source: CO CDPHE — view official record
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 27 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (12 vs median 7)

Bottom 25% in CO · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in CENTENNIAL HEALTHCARE chain · $76,033 in fines · Abuse citation

Source: Medicare data

What this means for your family

While many families report a friendly and clean environment, the facility has faced serious allegations regarding clinical neglect and poor infection control. If you are considering this facility, we strongly recommend requesting a tour and asking specifically about their protocols for wound care and catheter maintenance, and ensuring you have a clear plan for family oversight of medical care.

Google Reviews

Google Reviews

27 reviews on Google
Rio Grande Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the friendly atmosphere and clean environment. However, there are serious, specific allegations of medical neglect, including reports of untreated bed sores, poor catheter hygiene, and dismissive staff behavior toward patient needs.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms6.0ValueN/A

Strengths

  • Friendly and welcoming atmosphere
  • Clean and well-maintained facility
  • Responsive and caring staff (reported by some families)

Concerns

  • Serious medical neglect including infected bed sores and poor catheter care (mentioned by 2 reviewers)
  • Dismissive or unresponsive nursing staff regarding patient comfort (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)5.02019(1)3.02022(1)5.02023(6)3.52024(12)5.02025(4)4.82026(6)

Distribution · 31 analyzed

5
22
4
3
3
1
2
0
1
5

How They Respond to Reviews

85%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the quality of care on a day-to-day basis?
  • 2Given the recent focus on clinical oversight, could you walk me through your specific protocols for monitoring and preventing skin integrity issues like pressure sores?
  • 3How does your nursing team coordinate with families to ensure that medication management and administration are being handled accurately and transparently?
  • 4With your current staffing levels, what steps are you taking to ensure that residents receive prompt attention when they express discomfort or have urgent needs?
  • 5What specific training or oversight do you have in place for staff managing catheters and other complex medical equipment to ensure the highest standards of hygiene and safety?
  • 6Beyond the medical care, what kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

My dad got heal sores and he got a real bad infection due to poor catheter care. my dad got flown out to a hospital in the springs due to the neglect.

Daughter of resident · 2024☆☆☆☆

My grandfather had a short stay here. During his stay he acquired bed sores that became infected, gangrene from mistreatment of a fresh surgery under this facilities care and he had a catheter placed that was not cleaned or changed during his stay.

Granddaughter of resident · 2024☆☆☆☆

My grandma was very loved and care for by the staff. She loved them as her own family and would talk about them with lots of joy.

Granddaughter of resident · 2026★★★★★
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.5%
Worse than Avg
Here
58.5%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility48.8%
Worse than Avg
Here
48.8%
US
19.5%
CO
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.5%
CO
20.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
14.4%
CO
13.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.3%
CO
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
CO
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.7%
Better than Avg
Here
85.7%
US
79.8%
CO
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (8.8)
5 complaint-triggered
$76,033 in fines

Families have filed multiple reports triggering recent inspections, with serious concerns about abuse protection and resident care surfacing in 2025. The facility shows recurring problems with resident protection from abuse and neglect, care planning and treatment delivery, and medication management that persist across multiple years. While all deficiencies have correction dates, the pattern of repeat violations and ongoing complaint-driven investigations suggests systemic care quality concerns that families should carefully evaluate before placement.

Apr 22, 2026Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0555Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Nov 6, 2025Complaint
3
0690Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 24, 2025Complaint
2
0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Mar 26, 2024Routine
16
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Nov 20, 2019Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0943Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Federal Penalties

Fine

Nov 6, 2025

$39,163

Fine

Mar 26, 2024

$15,783

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

3total
1deficiencies
Jul 24, 2025Complaint
N/A0000, 0603, 0744

A complaint survey, prompted by #CO1935926 was conducted on 7/24/25. Two deficiencies were cited. Based on interviews and record review, the facility failed to provide person-centered dementia care and services for two (#2 and #1) of seven residents reviewed for dementia care out of seven sample residents.Specifically, the facility failed to:-Implement appropriate person-centered dementia interventions for Resident #2; and,-Implement person-centered dementia interventions for Resident #1.Findings include: I. Facility policy and procedureThe Dementia Clinical Protocol policy, undated, was provided by the nursing home administrator (NHA) on 7/24/2 at 3:20 p.m. It read in pertinent part,“For individuals with dementia, the interdisciplinary team (IDT) will identify a resident-centered care plan to maximize function and quality of life."Direct care staff will support the resident with initiating and completing activities and tasks of daily living.“The IDT will identify and document resident condition and level of support needed during care planning and review changing needs as they arise.“The physician will order appropriate interventions to address significant behavioral symptoms.“The staff will monitor the individual with dementia for changes in condition.“The physician and staff will review the effectiveness and complications of medications used and adjust medications as needed.”II. Resident #2A. Resident statusResident #2, age greater than 6.. Based on record review and interviews, the facility failed to ensure the resident had the right to be free from involuntary seclusion not required to treat the resident' s medical symptoms for one (#2) of one out of seven sample residents.Specifically, the facility failed to ensure Resident #2 was not told to go to her room or taken to her room as punishment for her behaviors. Findings include: I. Facility policy and procedureThe Resident Rights policy, revised December 2021, was provided by the nursing home administrator (NHA) on 7/24/2 at 3:20 p.m. It read in pertinent part,“Federal and state laws guarantee certain rights to all residents of this facility. These rights include the resident’s right to a dignified existence, to be treated with respect, kindness, and dignity, to be free from involuntary seclusion, to be supported by the facility in exercising resident rights, and to have equal access to quality care.”II. Resident #2A. Resident statusResident #2, age greater than 65, was admitted on 2/21/23. According to the July 2025 computerized physician’s order (CPO), diagnoses included unspecified dementia with unspecified severity without behavioral disturbance and other specified depressive episodes. The 4/6/25 minimum data set (MDS) assessment revealed Resident #2 had short-term and long-term memory problems per staff assessment. Resident #2 required sup..

Feb 18, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 30, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rio Grande Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Centennial Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Centennial Mn Tr I

Owner (parent company) · Organization

18%

Key personnel

Singer, MeirOfficer / DirectorDuke, JacobManagerGottlieb, RefoelManagerTurpen, MarkManagerDuke, JacobAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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