Ridgecrest Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 5)
- High staff turnover (58%)
Bottom 25% in IA · Meets national RN staffing standard · $146,340 in fines · Abuse citation
What this means for your family
Ridgecrest Village appears to be a strong option for independent living, offering excellent social activities and a well-maintained campus. However, families of those requiring significant nursing or medical oversight should be cautious; please specifically inquire about current nurse-to-patient ratios and the facility's protocol for responding to call lights during night shifts.
Google Reviews
Google Reviews
66 reviews on Google“Ridgecrest Village receives polarized feedback, with many residents and families praising the independent living experience, beautiful grounds, and friendly staff. However, significant concerns exist regarding the nursing and medical care, specifically regarding slow response times to call lights, perceived neglect, and poor communication from medical leadership.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social calendar and variety of activities
- Convenient amenities for independent living residents
- Friendly and helpful staff in non-nursing departments
Concerns
- Slow or ignored call light response times (mentioned by 2 reviewers)
- Poor medical management and slow response to health issues (mentioned by 2 reviewers)
- Unpleasant odors and cleanliness issues in nursing areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the campus grounds are beautiful; what are some of the most popular activities or social events residents are currently participating in?
- 2Since I see that you actively respond to feedback online, how does your management team use that input to improve the day-to-day experience for residents?
- 3What is your current process for ensuring that call lights are answered promptly, especially during shift changes or busier times of the day?
- 4How do you coordinate communication between the nursing staff and family members when there is a change in a resident's health status or medication needs?
- 5Given the recent focus on facility maintenance, what steps are being taken to ensure that the nursing units remain clean and odor-free for all residents?
- 6Can you walk me through the protocol for how medical concerns are escalated if a resident’s condition changes unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law has been there almost 4 years now and has always received excellent care. She is up everyday, dressed, hair combed and need made. Great nursing facility.”
“On their nursing side, there was a woman crying out for help for over 15 minutes because she had to go to the bathroom. Could hear staff chatting at the nurse's station while she yelled for help.”
“The doctor that’s in charge is horrible! Took him 2 days and countless times asking for my grandmother to get cough medicine... she had to go to the hospital where she had pneumonia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgecrest Village shows a concerning pattern with 14 complaint-triggered deficiencies where families reported problems, including serious issues with resident abuse protection and safety hazards. The facility has recurring problems with resident assessment and care planning, medication management, and safety protocols that persist across multiple surveys. While all deficiencies show correction dates, the frequency of complaints and repeated violations in core care areas suggest ongoing quality concerns families should carefully evaluate.
Dec 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 2, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 26, 2024Routine17
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Aug 8, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Oct 2, 2025
$50,986
Payment Denial
Oct 2, 2025
42-day denial
Fine
Sep 26, 2024
$26,501
Fine
Aug 8, 2024
$41,399
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 25, 2026OtherClean
Fed violations: 0, State violations: 2
Mar 11, 2025InspectionClean
Fed violations: 0, State violations: 0
May 24, 2023InspectionClean
Fed violations: 0, State violations: 7
Sep 3, 2020InspectionClean
Fed violations: 0, State violations: 0
Apr 12, 2018InspectionClean
Fed violations: 0, State violations: 3
May 26, 2016InspectionClean
Fed violations: 0, State violations: 1
Apr 15, 2015ComplaintClean
Fed violations: 0, State violations: 0
Dec 17, 2014OtherClean
Fed violations: 0, State violations: 1
Ownership & Operations
Who Operates This Facility
Ridgecrest Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit ridgecrestvillage.org
Medicare data downloads
Original nursing home datasets
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