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Nursing HomeMedicaid Investigative

Ridgecrest Village

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4130 Northwest Boulevard, Davenport, IA 52806137 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 66 Google reviews

5
4
3
2
1
Ridgecrest Village Nursing Home in Davenport, IA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 5)
  • High staff turnover (58%)

Bottom 25% in IA · Meets national RN staffing standard · $146,340 in fines · Abuse citation

Source: Medicare data

What this means for your family

Ridgecrest Village appears to be a strong option for independent living, offering excellent social activities and a well-maintained campus. However, families of those requiring significant nursing or medical oversight should be cautious; please specifically inquire about current nurse-to-patient ratios and the facility's protocol for responding to call lights during night shifts.

Google Reviews

Google Reviews

66 reviews on Google
Ridgecrest Village receives polarized feedback, with many residents and families praising the independent living experience, beautiful grounds, and friendly staff. However, significant concerns exist regarding the nursing and medical care, specifically regarding slow response times to call lights, perceived neglect, and poor communication from medical leadership.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean5.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Beautiful, well-maintained campus and grounds
  • Active social calendar and variety of activities
  • Convenient amenities for independent living residents
  • Friendly and helpful staff in non-nursing departments

Concerns

  • Slow or ignored call light response times (mentioned by 2 reviewers)
  • Poor medical management and slow response to health issues (mentioned by 2 reviewers)
  • Unpleasant odors and cleanliness issues in nursing areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(9)'23(9)'25(7)'26(2)

Distribution · 71 analyzed

5
38
4
10
3
7
2
4
1
12

How They Respond to Reviews

55%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the campus grounds are beautiful; what are some of the most popular activities or social events residents are currently participating in?
  • 2Since I see that you actively respond to feedback online, how does your management team use that input to improve the day-to-day experience for residents?
  • 3What is your current process for ensuring that call lights are answered promptly, especially during shift changes or busier times of the day?
  • 4How do you coordinate communication between the nursing staff and family members when there is a change in a resident's health status or medication needs?
  • 5Given the recent focus on facility maintenance, what steps are being taken to ensure that the nursing units remain clean and odor-free for all residents?
  • 6Can you walk me through the protocol for how medical concerns are escalated if a resident’s condition changes unexpectedly?

Personalized based on this facility's data


Key Review Excerpts

My mother in law has been there almost 4 years now and has always received excellent care. She is up everyday, dressed, hair combed and need made. Great nursing facility.

Long-term resident's family · 2022★★★★★

On their nursing side, there was a woman crying out for help for over 15 minutes because she had to go to the bathroom. Could hear staff chatting at the nurse's station while she yelled for help.

Visitor/Observer · 2022★★☆☆☆

The doctor that’s in charge is horrible! Took him 2 days and countless times asking for my grandmother to get cough medicine... she had to go to the hospital where she had pneumonia.

Long-term resident's family · 2023☆☆☆☆
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
97%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
IA
17.5%
Scott
18.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
14.4%
IA
17.6%
Scott
17.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.1%
Better than Avg
Here
18.1%
US
19.5%
IA
20.7%
Scott
26.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.5%
Mixed vs Avgs
Here
24.5%
US
19.4%
IA
25.9%
Scott
21.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
IA
93.9%
Scott
91.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IA
95.2%
Scott
95.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.9%
Worse than Avg
Here
70.9%
US
81.8%
IA
84.0%
Scott
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.9%
Worse than Avg
Here
70.9%
US
79.7%
IA
73.3%
Scott
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IA
2.0%
Scott
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
4penalties
Above state avg (6.2)
14 complaint-triggered
$146,340 in fines

Ridgecrest Village shows a concerning pattern with 14 complaint-triggered deficiencies where families reported problems, including serious issues with resident abuse protection and safety hazards. The facility has recurring problems with resident assessment and care planning, medication management, and safety protocols that persist across multiple surveys. While all deficiencies show correction dates, the frequency of complaints and repeated violations in core care areas suggest ongoing quality concerns families should carefully evaluate.

Dec 10, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 2, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Oct 2, 2025Routine
9
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 19, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Sep 26, 2024Routine
17
0757Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0944Minimal · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Aug 8, 2024Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Oct 2, 2025

$50,986

Payment Denial

Oct 2, 2025

42-day denial

Fine

Sep 26, 2024

$26,501

Fine

Aug 8, 2024

$41,399

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
19deficiencies
Mar 25, 2026Other
Clean

Fed violations: 0, State violations: 2

Mar 11, 2025Inspection
Clean

Fed violations: 0, State violations: 0

May 24, 2023Inspection
Clean

Fed violations: 0, State violations: 7

Sep 3, 2020Inspection
Clean

Fed violations: 0, State violations: 0

Apr 12, 2018Inspection
Clean

Fed violations: 0, State violations: 3

May 26, 2016Inspection
Clean

Fed violations: 0, State violations: 1

Apr 15, 2015Complaint
Clean

Fed violations: 0, State violations: 0

Dec 17, 2014Other
Clean

Fed violations: 0, State violations: 1

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgecrest Village

Organization Type

nonprofit

Ownership & Management

Key personnel

Arp, StephanieW-2 Managing EmployeeFillmore, BrentW-2 Managing EmployeeMcdonald, PatrickW-2 Managing EmployeeAnderson, JohnOfficer / DirectorAndrews, JamesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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