Ridgecrest Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (74%)
- High RN turnover (82%)
Below average in AR · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Below chain average · No penalties on record · Zero deficiencies (last inspection)
What this means for your family
While the rehab therapy and the physical facility have been praised by some, the frequency of reports regarding hygiene neglect and poor communication is alarming. If you choose this facility, you must implement a rigorous daily check-in schedule to ensure your loved one is being changed regularly and that their medication is being administered correctly.
Google Reviews
Google Reviews
101 reviews on Google“Families should exercise extreme caution when considering this facility due to frequent and severe reports of patient neglect, including failure to provide hygiene care, unaddressed bedsores, and delayed medical responses. While some residents have had positive experiences with the physical building and specific rehab therapists, a significant pattern of inadequate staffing and poor communication with families has emerged.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy services
- Clean and well-maintained physical building
- Professional administrative staff in certain periods
Concerns
- Severe hygiene neglect and failure to change residents (mentioned by 5 reviewers)
- Staffing shortages and high turnover (mentioned by 3 reviewers)
- Poor communication regarding medical needs and medication (mentioned by 3 reviewers)
- Loss of residents' personal belongings (mentioned by 2 reviewers)
- Poor food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility is known for its effective rehab services, could you tell us more about how the therapy team works with residents to regain their independence?
- 2What specific protocols do you have in place to ensure residents are kept clean, comfortable, and changed regularly throughout the day?
- 3How does the nursing team ensure that medication changes or new medical needs are communicated clearly to family members?
- 4Could you walk us through the meal service and how you ensure the food is both nutritious and appetizing for the residents?
- 5What is your process for tracking and securing residents' personal belongings to prevent anything from getting lost?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad had the best team of nurses and rehab staff while he was there. The rehab staff was very attentive and compassionate and the nurses were very knowledgeable.”
“The facility was beautiful and well maintained. The staff from kitchen and janitorial to certified nurses and administration were very professional, respectful and attentive.”
“They didn't do any vitals in 3 days, they didn't bathe him, the staff lied on him and said he cussed them, when the truth of it all was they were extremely rude to him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ridgecrest has recurring problems with resident care quality, nursing staff competency, and food safety that persist across multiple surveys, with families filing 17 complaint-triggered deficiency reports. The facility shows repeated issues in care planning, medication management, infection control, and maintaining safe living conditions, though all violations have correction dates indicating efforts to address problems.
Dec 12, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 2, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Aug 2, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 3, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Ridgecrest Health and Rehabilitation
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 30 of 37
Ownership & Management
Owners
3b Holdings, LLC
Owner (parent company) · Organization
Adams, Anthony
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.