Richland Care Center INC
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
Richland Care Center is widely regarded for its compassionate, home-like environment and strong communication with families. However, because some reviewers have raised concerns regarding staffing levels and occasional neglect, we recommend scheduling an unannounced visit to observe staff-to-resident interaction and asking specifically about their protocols for ensuring timely response to call lights.
Google Reviews
Google Reviews
54 reviews on Google“Richland Care Center is frequently praised by families for its warm, compassionate staff and home-like atmosphere, with many reviewers noting that residents are treated with dignity. While the majority of feedback is highly positive, some concerns have been raised regarding staffing levels and occasional instances of neglect or lackluster care from specific staff members. Families considering this facility should note its reputation for kindness while remaining vigilant about individual care needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Strong communication with families
- Dignified end-of-life care
Concerns
- Understaffing and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 3-star staffing rating, what steps are you currently taking to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some families have mentioned occasional delays in response times; could you walk me through your process for prioritizing resident needs during busier shifts?
- 3With five state violations in the past year, could you share what improvements or changes have been implemented to address those specific regulatory findings?
- 4I’ve read such wonderful things about your end-of-life care and the compassion of your team; how do you foster that supportive culture among your staff on a daily basis?
- 5What does a typical social calendar look like for residents here, and how do you encourage participation for those who might be a bit more reserved?
- 6In the event of a medical emergency, how quickly can your nursing staff escalate care, and what is your process for keeping family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“Richland Care Center is a little home with a lot of heart. The staff takes good care of the residents while making them feel special. They do a good job of keeping family informed.”
“My mom was there for end of life care and was treated with dignity and respect in her last moments. Very pleased with how mom was treated and how they were there for us in the end.”
“The people here are really nice, but they are really understaffed and need many more BSN's on the floor around the clock.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with fire safety systems and infection control appearing as recurring problems across multiple surveys. The most serious issues involved families filing complaints about abuse and neglect reporting procedures in late 2023. While all deficiencies show correction dates, the facility has struggled with maintaining fire safety equipment, sprinkler systems, and emergency preparedness standards across surveys from 2020 to 2024, suggesting ongoing operational challenges that families should investigate during visits.
Sep 20, 2024Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Dec 7, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 24, 2023Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Oct 8, 2020Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Richland Care Center INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit richlandcarecenter.com
Medicare data downloads
Original nursing home datasets
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