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Nursing HomeMedicaid Top Rated

Richfield Healthcare and Rehabilitation Center

Strong Medicare quality ratings; families often praise friendly and compassionate staff. Still worth an in-person visit.

631 Main Street, Richfield, PA 1708640 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 8 Google reviews

5
4
3
2
1
Richfield Healthcare and Rehabilitation Center Nursing Home in Richfield, PA — Street View
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What this means for your family

This facility offers a compassionate staff and a strong physical therapy program, making it a viable option for rehabilitation. However, families should be proactive in requesting a clear communication plan for medical appointments to ensure they are kept informed of their loved one's health status.

Google Reviews

Google Reviews

8 reviews analyzed
Richfield Healthcare and Rehabilitation Center receives praise for its friendly, compassionate staff and clean, home-like environment. However, families have raised significant concerns regarding poor communication about medical appointments and issues with room assignments and facility infrastructure.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Friendly and compassionate staff
  • Clean and well-maintained environment
  • Effective physical therapy team

Concerns

  • Poor communication regarding medical appointments (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02018(1)3.02019(1)4.02020(1)3.52025(2)5.02026(2)

Distribution

5
4
4
1
3
1
2
1
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do your team members typically engage with residents during their downtime to ensure they feel connected and supported?
  • 2I noticed that the physical therapy team is highly regarded here; could you walk us through how they coordinate with the nursing staff to support a resident's daily mobility?
  • 3With a smaller capacity of 40 residents, how does your team foster a sense of community and keep residents active throughout the day?
  • 4We understand that managing outside medical appointments can be complex; what is your specific process for ensuring families are kept in the loop regarding these visits and any changes in health status?
  • 5In light of the recent health inspection findings, what specific steps has the facility taken to address those areas and improve your internal oversight?
  • 6How do you handle communication with families during urgent medical situations to ensure we are informed promptly and accurately?

Personalized based on this facility's data


Key Review Excerpts

The staff treated us with so much kindness and compassion. We always felt cared for and never like just another number.

Family member · 2026★★★★★

The nurses and staff were really wonderful in providing excellent care for our mom while she was there. The physical therapy team did an excellent job.

Long-term resident's family · 2020★★★★

I will never again use this facility..... Staff was fine but the building is old and the environment was terrible. Our loved one was promised a private room, that never happened.

Family member · 2019★★★☆☆
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
4.54hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
PA
8.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.4%
PA
17.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
15.3%
PA
18.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.9%
Better than Avg
Here
15.9%
US
19.5%
PA
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.8%
Mixed vs Avgs
Here
89.8%
US
93.4%
PA
87.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
81.8%
PA
69.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.1%
Better than Avg
Here
81.1%
US
79.7%
PA
68.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
PA
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
1 complaint-triggered

Richfield Healthcare has concerning patterns of recurring deficiencies across fire safety, medication management, and care planning, with many issues persisting uncorrected into 2026. A family filed a complaint about mishandled personal funds. While some deficiencies from 2024 were corrected, the facility repeatedly struggles with fire safety systems, medication errors, and proper care planning, suggesting systemic problems that families should carefully consider.

Jan 22, 2026Routine
13
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0883ModerateCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Feb 6, 2025Routine
12
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Feb 6, 2025Complaint
1
0568ModerateCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Mar 1, 2024Routine
18
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225ModerateCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0559MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0742MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0744MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293MinorCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761MinorCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Richfield Healthcare and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Akiko Ike

Chain Size

7 facilities nationwide

Chain avg rating: 3.8/5 · Rank 1 of 6 (Best)

Ownership & Management

Key personnel

Bowersox, MelissaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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