Resthaven Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
Above average in LA · Critically understaffed (RN) · $7,901 in fines
What this means for your family
While some families report positive experiences with the therapy team, the recent, severe allegations regarding hygiene and patient safety are deeply concerning. If you consider this facility, we strongly recommend unannounced visits and frequent, direct monitoring of your loved one's daily care.
Google Reviews
Google Reviews
23 reviews on Google“Resthaven Living Center receives highly polarized feedback, with some families praising the staff as caring and attentive while others report severe neglect and poor hygiene. Critical reviews frequently cite issues with cleanliness, inadequate physical therapy outcomes, and unresponsive communication. Potential families should be aware of the significant disparity between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as kind and patient
- Effective physical therapy for some residents
- Some families report high satisfaction with overall care
Concerns
- Poor hygiene and facility cleanliness (mentioned by 2 reviewers)
- Unresponsive or poor communication (mentioned by 2 reviewers)
- Allegations of neglect and poor patient outcomes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
- 2Could you walk us through the daily routine for residents, and how do you ensure there is consistent engagement and activity for those who may be less mobile?
- 3We understand that communication is vital; what is the standard process for updating families on a resident's health status or any changes in their care plan?
- 4What steps is the facility taking to improve the overall dining experience and ensure that nutritional needs are met in a timely, appetizing way?
- 5How does your team handle medical emergencies or sudden changes in a resident's condition, particularly during evening or weekend hours?
- 6We have read positive feedback regarding your physical therapy team; how do you integrate those therapy goals into the resident's everyday life at the facility?
Personalized based on this facility's data
Key Review Excerpts
“Everything is dirty, water machines are moldy and uncleaned, one shower tech pushed her down into her wheelchair and bruised her shoulders, the food they feed these poor people is not suitable for dogs”
“My brother as well as myself live here witnessing our mother receiving the kindness, caring, and patience one would want for their family members and friends. The physical therapist was great in assisting our mom.”
“The service and care are not consistent. Please make sure to constantly check on your love one in person if you decide to trust them with any care facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing multiple complaints that led to federal citations, including issues with resident abuse protection and safety hazards. The most recurring problems involve care planning and assessments, dietary services, and fire safety systems. While most deficiencies show correction dates, a heating/ventilation issue remains unaddressed across multiple surveys, and complaints continue triggering inspections as recently as 2024, suggesting ongoing quality concerns that warrant careful consideration.
Apr 8, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 14, 2026Routine8
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 11, 2024Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 11, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 23, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 29, 2023Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Resthaven Living Center
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 19 of 38
Ownership & Management
Owners
Bauder, William
Owner
Boulware, Douglas
Owner
Boulware, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit resthavenlivingcenter.com
Medicare data downloads
Original nursing home datasets
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