Rest Haven Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6)
Below average in MS · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
Given the serious allegations regarding medication management and patient safety, we strongly advise families to conduct an in-person tour and request detailed documentation on their medication administration protocols. If you choose to visit, ask specifically how the facility monitors patient whereabouts and ensures that medical orders are strictly followed.
Google Reviews
Google Reviews
8 reviews analyzed“Rest Haven Health and Rehabilitation faces significant criticism regarding the quality of patient care, medication administration, and staff professionalism. Families have expressed serious concerns about safety protocols, such as unauthorized patient outings, and allegations that prescribed medications are charged for but not administered.”
Quality Themes
Tap a score for detailsStrengths
- Occasional positive staff interactions
- Rehabilitation therapy services available
Concerns
- Medication management and billing discrepancies (mentioned by 2 reviewers)
- Poor staff professionalism and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on rehabilitation services, how do you ensure that therapy goals are effectively communicated to family members?
- 2Could you walk us through your current process for medication administration and how you ensure accuracy in billing and record-keeping?
- 3With a smaller community of 60 residents, what steps are you taking to improve the consistency and professionalism of daily staff-resident interactions?
- 4What specific improvements are being made to the dining experience and menu variety to better meet the preferences of your residents?
- 5How do you keep families informed and involved, especially regarding updates on care plans or changes in a resident's health status?
- 6What does the daily activity calendar look like, and how do you encourage resident participation to ensure everyone feels engaged and included?
Personalized based on this facility's data
Key Review Excerpts
“They let her leave with a friend to go to a store to buy cigarettes, which her doctor told her she wasn't supposed to have, and left the premises to go to a restaurant and eat”
“Poor care and they will call the cops if ask about prices and policies. They will charge your loved ones for medications but not give them the medications that you pay for that they need.”
“Meals are not balanced need a good dietician. Overall care not good.don't do enough to keep people active.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing concerning issues with resident rights violations and abuse/neglect protections spanning multiple years. The facility shows recurring problems with resident rights, care planning, and daily living assistance that persist across surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully consider.
Jan 15, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 4, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Sep 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 19, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 25, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 8, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Rest Haven Health and Rehabilitation
for profit
Chain Affiliation
Vanguard Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 6
Ownership & Management
Owners
Vanguard Healthcare, LLC
Owner · Organization
Ervin General Partnership
Owner (parent company) · Organization
Jere Suzanne Ervin Irrv Tr
Owner (parent company) · Organization
Orand Lp
Owner (parent company) · Organization
William Jeffrey Ervin Irrv Tr
Owner (parent company) · Organization
Orand, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit resthavenhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.