Resorts at Pooler INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
While recent reviews highlight improvements in facility cleanliness and therapy outcomes, the facility has a history of serious allegations regarding neglect and medication management. If you choose this facility, it is critical to remain highly involved in your loved one's daily care and to maintain open, documented communication with the administrative team.
Google Reviews
Google Reviews
67 reviews on Google“Resorts at Pooler receives highly polarized feedback, with some families praising the physical therapy team and recent administrative improvements, while others report severe neglect and safety concerns. Critical reviews frequently mention issues with hygiene, medication errors, and unprofessional or combative staff interactions. Prospective families should be aware of the significant disparity between positive rehabilitation experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Attentive and professional administrative staff
- Clean and well-maintained facility environment
- Engaging activities and events
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled bedding/diapers) (mentioned by 6 reviewers)
- Unprofessional, rude, or combative staff behavior (mentioned by 7 reviewers)
- Medication management errors and lack of transparency (mentioned by 3 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does your team ensure that residents are checked frequently for hygiene and comfort, especially during busy shifts?
- 3What is the best way for our family to stay in regular contact with the administration if we have questions about care?
- 4Can you walk us through your specific protocols for medication administration and how you track any changes in a resident's prescriptions?
- 5What kind of social activities or special events do you have planned for the residents this month?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy I received was instrumental. It was challenging, and there were times I lacked motivation, but the staff at Resorts at Pooler were truly phenomenal.”
“I cannot say enough good things about the staff and level of care my mother has received since she's been there. We, as a family, have been active in her care, and I know that can be trying. But they are so gracious with their time and requests.”
“My mother was at this facility after having a stroke in December. There was a problem every single day. Her first day there nobody would help her to the bathroom. They told her to go in her adult diaper.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 23 deficiencies across four surveys and multiple family complaints triggering inspections. Recurring issues include infection control problems appearing in three separate surveys, resident rights violations, medication management failures, and respiratory care deficiencies. While the facility has corrected each identified issue, the persistent infection control problems and repeated medication-related violations suggest ongoing quality concerns that families should carefully consider.
Dec 7, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 2, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 16, 2024Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 16, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 22, 2022Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 16, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Resorts at Pooler INC
for profit
Ownership & Management
Owners
Rosenberg, Mindy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit resortsatpooler.com
Medicare data downloads
Original nursing home datasets
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