Resolve at West Allis Respiratory and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 7)
- High staff turnover (63%)
- High RN turnover (73%)
Bottom 25% in WI · Below recommended RN staffing · Above recommended total nurse staffing · $341,867 in fines
What this means for your family
While the wound care team is highly regarded and the facility has invested in new rehab equipment, the recent reports of poor cleanliness and staff attitude are concerning. We recommend scheduling an unannounced tour to personally inspect the environment and observe staff interactions before making a decision.
Google Reviews
Google Reviews
5 reviews on Google“Resolve at West Allis presents a stark contrast in experiences, with some patients praising the kindness of staff and the quality of the wound care team. However, other visitors report significant concerns regarding facility cleanliness, including odors and physical damage, as well as unprofessional attitudes from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Professional and attentive wound care team
- New rehab equipment and updated care models
- Kind and helpful nursing staff
Concerns
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your wound care team; could you tell me more about how that specialized care is coordinated for residents?
- 2With the new rehab equipment and updated care models you have in place, what does a typical physical therapy session look like for a resident?
- 3What steps are being taken to ensure the facility is kept clean and well-maintained for the residents' comfort?
- 4How do you manage meal services and dining options to ensure residents are getting nutritious and appetizing food?
- 5In the event of a medical emergency or a change in a resident's respiratory status during the night, what is your protocol for immediate care?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I would highly recommend the wound team, Lisa and Danny, they're very professional and always touch base with me. They totally understand how resident's family feels like.”
“My husband has been there for four days and I'm not impressed at all. The place is dirty rundown and the nurses sure don't seem to care with a lot of attitude!”
“Went to tour the facility, smelled of urine, holes in the walls, not a clean facility at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of ongoing quality problems, with 63% of deficiencies triggered by family complaints about medication management, pressure sore care, and abuse/neglect reporting. Multiple medication errors and pressure sore care issues have recurred across several recent surveys, indicating persistent challenges in these critical areas. While the facility has dates of correction for all deficiencies, the repeated nature of problems in medication safety and wound care suggests systemic issues that families should carefully consider.
Jan 28, 2026Complaint4
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 14, 2026Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 3, 2025Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2025Complaint3
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 14, 2023
$130,322
Payment Denial
Dec 14, 2023
12-day denial
Fine
Jun 8, 2023
$129,758
Ownership & Operations
Who Operates This Facility
Resolve at West Allis Respiratory and Rehab
for profit
Ownership & Management
Owners
Lexington Health Management LLC
Owner (parent company) · Organization
Lexington Healthcare LLC
Owner (parent company) · Organization
Medical Rehabilitation Centers, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit resolvewestallis.com
Medicare data downloads
Original nursing home datasets
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