Rensselaer Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6)
- High staff turnover (59%)
- High RN turnover (62%)
Below average in IN · Below recommended RN staffing · Below chain average · $128,311 in fines
What this means for your family
Rensselaer Care Center is highly regarded for its effective rehabilitation programs and compassionate nursing staff, making it a strong candidate for post-surgery recovery. However, given the serious reports of neglect in the past, we strongly advise families to conduct frequent, unannounced visits and maintain close, active involvement in their loved one's daily medical care.
Google Reviews
Google Reviews
61 reviews on Google“Rensselaer Care Center receives high praise for its rehabilitation services and the compassion of its nursing and CNA staff, with many families noting significant improvements in their loved ones' health. However, there are serious, albeit less frequent, reports regarding medical neglect, specifically concerning untreated bedsores and dehydration, as well as concerns about the impact of agency staffing on care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing/CNA staff
- Clean and well-maintained facility
- Strong communication with families regarding medical updates
Concerns
- Reports of medical neglect (untreated bedsores/dehydration) (mentioned by 2 reviewers)
- Use of agency staff negatively impacting care quality (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you incorporate that family input into your daily care planning?
- 2Given that you utilize a mix of staff, how do you ensure consistency in care and familiarity for residents when agency personnel are on the floor?
- 3With the facility's strong focus on physical and occupational therapy, how do you balance those intensive sessions with opportunities for social engagement and daily enrichment activities?
- 4What specific protocols do you have in place for monitoring skin integrity and hydration, and how are these updates communicated to families to ensure peace of mind?
- 5How do you manage staffing levels during peak hours to ensure that every resident receives timely assistance and attentive care?
- 6In light of your recent health inspection results, what specific steps is the leadership team currently taking to improve clinical outcomes and operational standards?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department had me to reach my goal a week earlier than I was expecting. The nursing staff was amazing and very helpful and compassionate.”
“The girls in the memory care unit are awesome with my father in law. They have daily conversations with him and treat him like any normal adult.”
“My mother was at Rensselaer Care Center for therapy after breaking her hip. The facility got her back on her feet and walking and she's doing better now than she has in 10 years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, with 16 complaint-triggered deficiencies across surveys showing persistent problems. The facility struggles most with meal services and food safety, clinical care quality, and safety supervision. While all violations show correction dates, the recurring nature of issues—particularly with nutrition services appearing in multiple surveys—suggests ongoing operational challenges that families should carefully consider.
May 6, 2026Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 6, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jul 16, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Feb 7, 2025Routine7
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Feb 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 6, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 6, 2024
$128,311
Ownership & Operations
Who Operates This Facility
Rensselaer Care Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 176 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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