Rennes Health and Rehab Center-Rhinelander
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in WI · Meets national RN staffing standard · Worst in RENNES GROUP chain · No penalties on record
What this means for your family
While the facility is physically appealing and has staff members who provide compassionate care, the recent trend of negative reviews regarding hygiene and communication is concerning. We strongly recommend that you tour the facility, specifically checking the cleanliness of common areas, and ask management directly about their protocols for addressing resident medical needs and facility maintenance issues.
Google Reviews
Google Reviews
18 reviews on Google“Rennes Health and Rehab Center in Rhinelander presents a polarized experience for families, with some praising the facility's physical beauty and dedicated nursing staff, while others report significant lapses in care and communication. While several reviewers highlight positive rehab experiences and compassionate individual staff members, critical concerns regarding hygiene, medical protocol adherence, and management responsiveness have been raised by multiple families. Prospective families should be aware of these inconsistencies in service quality.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, home-like facility environment
- Compassionate and dedicated nursing staff
- Effective physical therapy services
Concerns
- Poor communication and management responsiveness (mentioned by 2 reviewers)
- Hygiene and cleanliness issues (urine smell, lack of hot water) (mentioned by 2 reviewers)
- Inconsistent adherence to medical protocols and care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the importance of a fresh and welcoming environment, what is your daily protocol for maintaining room cleanliness and ensuring consistent hot water availability?
- 2With your high staffing rating, how do you ensure that this dedicated team stays effectively coordinated so that individual care plans are followed consistently?
- 3I noticed that you actively engage with online feedback; how do you use family input to improve your internal communication processes and responsiveness?
- 4Since residents often enjoy the home-like atmosphere here, what specific social activities or community events are currently being prioritized to keep everyone engaged?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure we are meeting the highest standards of care?
- 6How does your nursing team balance the physical therapy needs of residents with their daily medical monitoring to ensure a seamless recovery process?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly and have been taking great care of my grandma! Clean facility, delicious food according to my grandma and full of fun activities to keep the residents busy!”
“I cannot thank you enough for your patience and consideration. You should be proud of the top notch service and care that you provide. I want to give special kudos to CNA Anna, who was marvelous, and especially caring.”
“This place smells like urine constantly. They sent my mother home with a bladder infection and then avoided responsibility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a recent survey finding serious safety hazards, failure to notify families of incidents, and improper reporting of suspected abuse. The facility has recurring issues with safety supervision, fire safety protocols, and infection control across multiple years. While all deficiencies show correction dates, the pattern of repeated problems in basic safety areas warrants careful consideration before placement.
Dec 11, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 13, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 8, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 30, 2023Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Rennes Health and Rehab Center-Rhinelander
for profit
Chain Affiliation
Rennes Group
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Rennes, Debra
Owner
Rennes, Timothy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit rennesgroup.com
Medicare data downloads
Original nursing home datasets
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