Rennes Health and Rehab Center-De Pere
Strong Medicare quality ratings; families often praise highly dedicated physical and occupational therapy teams. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While the therapy department is highly regarded, the recent trend of negative reviews regarding administrative communication and lost personal property is concerning. I recommend that you tour the facility and specifically ask about their protocols for securing resident belongings and how they handle family communication during transitions.
Google Reviews
Google Reviews
15 reviews on Google“Rennes Health and Rehab Center-De Pere receives polarized feedback, with some families praising the dedicated therapy teams and clean environment, while others report serious concerns regarding communication, lost personal property, and lapses in basic care. While long-term residents and their families have reported positive experiences, recent reviews highlight significant frustrations with administrative responsiveness and alleged mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated physical and occupational therapy teams
- Clean and well-maintained facility
- Attentive and professional nursing staff
- Engaging activities for residents
Concerns
- Poor communication and lack of administrative responsiveness (mentioned by 3 reviewers)
- Loss or theft of personal property (hearing aids/chargers) (mentioned by 2 reviewers)
- Inconsistent quality of nursing and CNA care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your therapy teams, how do they coordinate with nursing staff to ensure consistent care throughout the day?
- 2I noticed some families have expressed concerns regarding communication; what is the standard process for keeping families updated on their loved one's daily progress and any changes in condition?
- 3To help us feel more comfortable with personal belongings, what security measures or labeling protocols do you have in place to prevent the loss of items like hearing aids or chargers?
- 4Since dining is an area you are working to improve, could you walk us through how resident feedback is incorporated into menu planning and meal service?
- 5With your 5-star staffing rating, how do you ensure that the quality of care remains consistent across different shifts and weekends?
- 6I see you actively engage with online feedback; how does that management responsiveness translate into how you handle questions or concerns from families currently living here?
Personalized based on this facility's data
Key Review Excerpts
“My 102-year-old father happily lives here. It is clean, spacious, and comfortable. Lots of activities for the residents. The staff is very attentive, friendly, and professional.”
“I am giving this facility a one only because the PT and OT that our father had while there were fantastic - other staff members were compassionate as well but other than that our father had a bad experience.”
“CNAs are all not provided good communication in shift changes and knowledge on each individuals needs when it comes to things like walking braces. They left my Father in his braces and shoes to go to sleep.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas, with families filing complaints that triggered inspections in 2023 and 2025. The most persistent problems involve fire safety systems, medication management, and food safety, with food handling violations appearing in three separate surveys (2022, 2023, 2024). While all deficiencies show correction dates, the pattern of repeated violations in key safety areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Jan 15, 2026Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 18, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 24, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 16, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Rennes Health and Rehab Center-De Pere
for profit
Chain Affiliation
Rennes Group
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Rennes, Debra
Owner
Rennes, Timothy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit rennesgroup.com
Medicare data downloads
Original nursing home datasets
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