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Adult Family Home

Renaissance Care Home at Neuse River Estates

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

3604 Neuse Estates Drive, Northeast Raleigh · Raleigh, NC 276046 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
5.0/5

based on 11 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-touch, personalized memory care, particularly for residents with dementia or Alzheimer's. The owners' hands-on involvement and the staff's ability to accommodate difficult behaviors or specific dietary needs are significant advantages.

Google Reviews

Google Reviews

11 reviews analyzed
Families can expect a highly compassionate and personalized environment, with multiple reviewers praising the owners, Ken and Rosalie, for their hands-on approach and dedication. The facility is specifically noted for its excellence in managing complex needs, including late-stage Alzheimer's and severe dementia, through attentive care and strict medication management.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMeds10.0Memory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Hands-on ownership and personalized attention
  • Expertise in dementia and memory care
  • Clean and immaculate facilities
  • High standards for medication management

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02018(2)5.02019(2)5.02020(1)5.02022(1)5.02023(3)

Distribution

5
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How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Since the owners are so hands-on with the care here, how often do they personally interact with the residents and their families?
  • 2With such a small, intimate group of six residents, how do you tailor daily activities to ensure everyone's individual interests are met?
  • 3Could you walk me through your specific protocols for medication management to ensure everything stays as precise as it is known to be here?
  • 4How do you approach specialized care and engagement for residents who are navigating the challenges of dementia or memory loss?
  • 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and ensuring the resident is safe?
  • 6We've heard wonderful things about how immaculate the home is kept; what does your daily cleaning and maintenance routine look like to maintain those standards?

Personalized based on this facility's data


Key Review Excerpts

I have a very, very difficult mother who Ken and Ms. Rose have bent over backwards to accommodate. My entire family thanks them for their excellent care and patience.

Family member of a resident with high-needs · 2023★★★★★

The food is home-cooked and any time necessary to ensure mom is eating is taken. Professionalism and strict procedures on medication dispensing are always followed.

Family member of a resident with late-stage Alzheimer's · 2018★★★★★

The owners, Rosalie and Ken, are absolutely wonderful. Due to the care our mother is getting, she is a different person than what we experienced at her last home.

Family member of a resident with severe dementia · 2017★★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

3total
3deficiencies
May 11, 2023Other
Medication AdministrationC 330

The facility failed to ensure medications were administered according to physician orders for one resident. Specifically, the facility did not update the medication administration records to reflect a physician's order to increase Trazodone to 100mg nightly, resulting in the resident continuing to receive the previous 75mg dose.

May 11, 2023Other
Medication Administration10A NCAC 13G .1004(a)

The facility failed to ensure medications were administered as ordered for one resident. Specifically, a physician's order to increase Trazodone to 100mg nightly was not updated in the eMAR, resulting in the resident continuing to receive the incorrect 75mg dose. This error persisted from April 20, 2023, through the survey date.

Dec 19, 2017Routine
Health CareC 246

The facility failed to notify the primary care physician regarding redness that progressed to open areas on a resident's buttocks. While staff were aware of the skin breakdown and were attempting to manage it through repositioning, the necessary medical follow-up was not documented or performed.

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References & Resources

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