Rehabilitation Centers of Independence West Campus
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
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What this means for your family
While some past reviews highlighted the rehab services, the most recent feedback indicates significant issues with administrative responsiveness and staff professionalism. If you are considering this facility, ensure you have a clear, written timeline for the admission process and document all interactions with the admissions department.
Google Reviews
Google Reviews
7 reviews on Google“Reviews for Rehabilitation Centers of Independence West Campus are extremely limited and inconsistent, ranging from high praise for rehab services to severe frustration regarding administrative communication. Families should be aware of reports of rude staff interactions and difficulties with the placement process for memory care patients.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation services
- Positive long-term living environment
Concerns
- Poor administrative communication and rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation services; could you tell us more about how the therapy team works with residents to help them regain independence?
- 2How does the administration ensure that families are kept updated and informed about changes in a resident's care plan?
- 3What specific protocols do you have in place to handle medical emergencies or sudden changes in health during the night?
- 4Could you describe the daily activities and social engagement opportunities available for residents to keep them active and connected?
- 5What steps is the facility taking to improve staff-resident interactions and ensure a consistently warm, welcoming environment?
- 6For residents who may need extra support with cognitive needs, what does the specialized care and environment look like here?
Personalized based on this facility's data
Key Review Excerpts
“Gave me the run around for 2 weeks knowing I needed relief from my mother with dementia only to have to find another placement for her. I gave them everything they needed and asked for and was spoken to very rudely, and being told I should look for another place.”
“Wonderful place to live ... Great rehab ...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 7 deficiencies, with concerns about nursing staffing levels, safety hazards, and protection from abuse appearing repeatedly across multiple surveys. The facility shows ongoing issues with electrical systems, fire safety, and infection control that persist over time despite corrections. While most deficiencies have correction dates, the pattern of recurring problems in critical care areas suggests families should carefully evaluate current conditions before placement.
Apr 1, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 11, 2025Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Apr 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 14, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 6, 2025
$9,113
Fine
Jan 8, 2024
$13,627
Payment Denial
Jan 8, 2024
8-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 6, 2026ComplaintClean
Fed violations: 0, State violations: 0
Apr 1, 2026ComplaintClean
Fed violations: 1, State violations: 0
Jan 12, 2026InspectionClean
Fed violations: 0, State violations: 0
Dec 11, 2025InspectionClean
Fed violations: 2, State violations: 0
Nov 17, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 6, 2025ComplaintClean
Fed violations: 1, State violations: 1
Aug 12, 2025ComplaintClean
Fed violations: 3, State violations: 0
May 19, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Rehabilitation Centers of Independence West Campus
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 64 of 89
Ownership & Management
Owners
Friedman, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Avrum
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rajchenbach, Rivka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shabat, Ahuva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit abcmcorp.com
Medicare data downloads
Original nursing home datasets
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