Regents Park of Sunrise
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 156 Google reviews
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What this means for your family
This facility has a strong reputation for its rehabilitation therapy and specific nursing staff members who are highly regarded by families. However, due to recurring reports of communication breakdowns and neglect, we strongly advise you to visit frequently and establish a direct line of communication with a specific nurse or social worker to ensure your loved one's needs are met.
Google Reviews
Google Reviews
156 reviews on Google“Regents Park of Sunrise receives highly polarized feedback, with many families praising the dedicated nursing and rehabilitation staff, while others report severe neglect and communication failures. While many reviewers highlight specific staff members for their compassion and professionalism, a significant number of negative reviews cite issues with patient hygiene, unresponsiveness, and difficulty reaching staff by phone. Families should be aware that experiences appear to vary greatly depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and attentive nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility grounds
- Helpful and professional admissions team
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Medication management errors or failures (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing, what specific protocols are in place to ensure that call lights are answered promptly and resident hygiene needs are met consistently throughout the day?
- 2I noticed some feedback regarding communication challenges; what is the best way for our family to stay in regular contact with the nursing team to receive updates on our loved one's care?
- 3With the facility's 4-star staffing rating, how do you ensure that the nursing team has enough time to manage medications accurately and avoid potential errors?
- 4What steps is the facility taking to address the recent health inspection findings to ensure the highest standard of safety and care for residents?
- 5Could you walk us through the daily activity schedule and explain how staff encourages residents to participate and stay engaged within the community?
- 6In the event of a medical emergency or a sudden change in health status, what is your specific process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The entire nursing staff (especially Nursing Manager Corrine, Nurse Alieth, Naomi and Solonge) were incredibly attentive and caring, making us feel like family.”
“I couldn't walk when I arrived and I'm leaving walking and with the positive attitude I didn't have when I arrived. I highly recommend Regents Park of Sunrise for rehabilitation.”
“They had me lying on my back incision for 2-3 days without turning me. I was saturate in the bed in urine no pillow case covering, sheet Worn with multiple tears, with all sources of stain, Grammy room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered 4 inspections, including recent issues with accident prevention and infection control. The most recurring problems involve daily care assistance, pressure ulcer prevention, and fire safety systems. While all 29 deficiencies across 6 surveys show correction dates, the repeated nature of basic care issues and ongoing family complaints suggest persistent quality concerns that warrant careful evaluation during your visit.
Oct 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 22, 2024Complaint2
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jul 8, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2024Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Feb 9, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Oct 27, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Aug 27, 2025
$15,945
Ownership & Operations
Who Operates This Facility
Regents Park of Sunrise
for profit
Chain Affiliation
Robert Schoenfeld
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 8
Ownership & Management
Owners
Sunrise FL Holdco LLC
Owner · Organization
FL Hc Institute Opco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit regentsparksunrise.com
Medicare data downloads
Original nursing home datasets
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