Regents Park at Aventura
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in FL · Below recommended RN staffing · Low staff turnover (stable workforce) · $64,981 in fines · Very few deficiencies
What this means for your family
While the physical therapy department is frequently praised for its professionalism, the facility suffers from recurring, severe reports of understaffing and neglect. Families should be extremely cautious and are advised to conduct unannounced visits to observe actual response times and hygiene standards before committing to this facility.
Google Reviews
Google Reviews
84 reviews on Google“Regents Park at Aventura presents a stark divide in experiences, with some families praising the physical therapy department and specific staff members for their dedication, while others report severe neglect and systemic understaffing. Critical concerns frequently involve slow response times to call buttons, poor hygiene management, and a lack of communication regarding patient care. Families considering this facility should be aware of these inconsistent standards and the potential for significant lapses in basic daily assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Some dedicated and compassionate nursing staff
- Helpful admissions and administrative support
- Strong support for end-of-life care
Concerns
- Severe understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 6 reviewers)
- Inadequate communication with family members (mentioned by 4 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical therapy is a standout strength here, how do you integrate those therapy sessions into a resident's daily routine to ensure they stay active?
- 2I understand that maintaining consistent communication is vital for families; what is your standard process for updating us on any changes in our loved one's health or daily status?
- 3With a larger facility of 180 residents, how do you ensure that each resident receives timely assistance with their personal hygiene and daily care needs throughout the day and night?
- 4Could you walk me through your current staffing plan and how you manage response times to ensure residents feel supported when they need immediate help?
- 5We’ve heard positive things about your end-of-life care; how does your team coordinate with families and medical staff to ensure comfort and dignity during those transitions?
- 6What steps is the facility currently taking to address recent feedback regarding the overall cleanliness and maintenance of the living areas?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department at this facility is the best I have ever worked with the nurses were very attentive to my concerns, and overall amazing customer service by all the staff.”
“Understaffed and unable to care foe people who can't control their bodily waste. It's a tough job caring for adults who need care, I know this. But why are there no wash stations? My father is lying in his own filth”
“I could not walk and needed help. No one came to help me after calling multiple times... I had no choice but to make in the bed and lay in it all night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced concerning issues with families filing multiple complaints triggering 9 deficiencies, including serious problems with resident protection from abuse and neglect. The most recurring issues involve food service and nutrition, resident rights violations, and safety hazards. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing care quality concerns that prompted families to report problems to authorities.
Jan 8, 2026Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 5, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 1, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Aug 1, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Mar 2, 2023Routine12
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Aug 1, 2024
$64,981
Payment Denial
Aug 1, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Regents Park at Aventura
for profit
Chain Affiliation
Ventura Services
14 facilities nationwide
Ownership & Management
Owners
Aventura Op Holding LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Kraus, Abraham
Owner (parent company)
Paritzky, Jeremie
Owner (parent company)
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit regentspark.care
Medicare data downloads
Original nursing home datasets
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