Regency Suites/regency at South Shore
Families consistently rate this highly — reviewers highlight compassionate and welcoming staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly praised staff. While the care quality is excellent, you may want to inquire about any planned upgrades to the building's elevator system.
Google Reviews
Google Reviews
16 reviews on Google“Families can expect a warm, welcoming community where residents report feeling safe, happy, and a sense of belonging. While the staff is widely praised for being friendly and compassionate, there is a specific note regarding the need for elevator replacement due to its age.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and welcoming staff
- Clean and beautifully decorated environment
- Strong sense of community and belonging
- Active resident programming
Concerns
- Outdated elevator infrastructure
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and compassionate the staff is here; how do you foster that sense of community among the 70 residents?
- 2The decor and cleanliness of the suites look beautiful; how often are the common areas and individual living spaces deep-cleaned?
- 3What kind of active programming or social outings do you have planned to help new residents feel a sense of belonging right away?
- 4With the size of the community being 70 residents, how do you ensure that medical emergencies are handled quickly and personally after hours?
- 5We noticed the building has a lot of character; are there any ongoing plans or improvements being made to the building's infrastructure, such as the elevators?
- 6How do the staff members interact with residents during daily activities to ensure everyone is participating and feeling included?
Personalized based on this facility's data
Key Review Excerpts
“Since lecom took over the regency the level of care has gone above and beyond. The residents are well cared for. We are all happy and content here at the regency.”
“I’ve called the Regency my forever home for the last 2 1/2 years and I could not be more happy with my living arrangements. They make me feel special they make me feel safe they make me feel like I belong to a community”
“Absolutely made the best choice for parents. Everything is beyond expectations. Peace of mind they are here.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Regency Suites/Regency at South Shore underwent 20 inspections, resulting in 9 clean reports and 35 recorded violations. The documented findings include issues related to food storage, staff training, equipment maintenance, and resident privacy protocols.
Sep 11, 2025RoutineCleanReport
No deficiencies found during this inspection.
May 7, 2024Routine
An expired inhaler was found in the medication cart.
Multiple OTC medications were not labeled correctly, with instructions on the labels not matching the prescribed dosage.
Medication administration records indicated medications were administered on several dates when the medications were actually not in the home.
The facility failed to follow prescriber orders, including incorrect dosage administration and failure to administer medications that were not in the home.
Mar 12, 2024Routine
Staffing levels were inadequate to meet resident needs during the overnight shift on 11/15/23, with only 2 staff available for 54 residents.
Sanitary conditions were compromised when a resident's glucometer was used to measure blood glucose levels for multiple other residents.
Oct 12, 2023Routine
A staff person made unauthorized charges to a resident's credit card.
Staffing levels were insufficient to meet resident needs and evacuation requirements during certain periods.
Sanitary conditions were compromised when a deceased resident's glucometer was used on another resident.
May 18, 2023RoutineCleanReport
No deficiencies found during this inspection.
Oct 4, 2022Routine
Carbon monoxide detectors in the 3rd floor air handler rooms were plugged into outlets within 5 feet of fossil fuel burning devices.
The resident-home contract for resident #1 did not include the date the resident signed the contract.
The home did not have an annual training plan for the 2022 calendar year.
An unlabeled 2-gallon spray bottle containing floor cleaner was found in the housekeeping supply room.
Windows in the northwest and northeast stairwells on the 1st, 2nd, and 3rd floors were missing screens.
Outdated flour and vinegar with expired 'best by' dates were found in a kitchenette cabinet.
Jan 12, 2022RoutineCleanReport
No deficiencies found during this inspection.
Jul 19, 2021Routine
The resident-home contract for resident #2 was not signed by the resident.
Emergency telephone numbers for the nearest hospital and fire department were missing from the telephones in rooms #125 and #216.
A bag of approximately 20 chicken patties in the kitchen walk-in freezer was found opened and unsealed.
The medication administration record for resident #3 failed to indicate the dosage for additional units administered according to the insulin sliding scale.
Assessments for residents #1 and #2 did not include diagnoses (such as neuropathy, hypertension, and toxic encephalopathy) indicated in their medical evaluations.
Resident #4's support plan was not signed by the resident, nor did it indicate why the resident was unable to participate or sign.
Ownership & Operations
Who Operates This Facility
Millcreek Manor
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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