Regency Redmond Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise compassionate care for veteran residents. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While some families have reported compassionate care for long-term residents, the facility has seen a recent trend of critical complaints regarding nursing responsiveness and medication management. If you are considering this facility, we strongly recommend observing the floor during a weekend visit and asking specifically how they handle requests for assistance when the facility is understaffed.
Google Reviews
Google Reviews
22 reviews on Google“Regency Redmond Rehabilitation and Nursing Center presents a polarized experience, with some families praising the compassionate, veteran-friendly care, while others report significant lapses in basic nursing attention. Recent reviews highlight critical concerns regarding slow response times for hygiene assistance and inconsistent therapy scheduling during weekends. Prospective families should be aware of these reported inconsistencies in daily care and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for veteran residents
- Dedicated nursing and CNA staff
- Effective rehabilitation outcomes for some patients
Concerns
- Slow response times for basic patient assistance (mentioned by 2 reviewers)
- Inconsistent therapy scheduling on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing rating, what is the typical ratio of nursing staff to residents during the evening and weekend shifts to ensure timely assistance?
- 2I noticed some feedback regarding weekend therapy; how do you ensure consistent rehabilitation schedules for residents over the weekend?
- 3Given the importance of medication management, could you walk me through your process for ensuring accuracy and timely administration for new residents?
- 4How do you facilitate communication between the nursing staff and family members to ensure we stay updated on our loved one's daily progress?
- 5Since you have a strong reputation for supporting veteran residents, what specific programs or social activities do you offer to help them feel connected and honored within the community?
- 6In the event of a medical change or emergency, what is your protocol for notifying the family and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“My mother had to wait an entire hour for assistance after notifying the nursing staff that she had soiled herself and needed to be changed. Despite ringing for help three times, it took an hour”
“I was at Regency almost everyday my husband was there and saw the wonderful care and love all the employees(Doctors,Nurses, CNAs, every employee involved in Joes care) gave him.”
“I HAVE NOT SLEPT FOR OVER 3 DAYS NOW !!! BEING IGNORED BY Dr NEEDED MEDICATIONS REFUSED WHEN NEEDED! Dr KNOwS NOTHING OF MY PAST, DOES NOT LISTEN OR HEAR...”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 15 deficiencies across three surveys, indicating ongoing concerns about care quality, medication management, and protection from abuse/neglect. The facility shows recurring problems in daily care assistance, accident prevention, proper treatment delivery, and medication oversight, with some issues persisting across multiple inspections. While all deficiencies show correction plans, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Jan 16, 2026Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Meet other general requirements.
Aug 16, 2024Routine15
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 16, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 7, 2023Complaint12
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 7, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jun 5, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Regency Redmond Rehabilitation and Nursing Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 13 of 27
Ownership & Management
Owners
Bd Facilities LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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