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Regency Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1550 Raydale Drive, Louisvile, KY 40219110 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 22 Google reviews

5
4
3
2
1
Regency Nursing and Rehabilitation Center Nursing Home in Louisvile, KY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (4 vs median 2.0)

Bottom 25% in KY · Meets national RN staffing standard · Worst in ENCORE HEALTH PARTNERS chain · $10,039 in fines

Source: Medicare data

What this means for your family

The facility is highly regarded for its nursing staff's warmth and the clean, welcoming environment they provide. However, families should be aware of potential administrative hurdles; if you encounter issues with property or admissions, ensure you document all interactions and follow up in writing to avoid the communication delays reported by others.

Google Reviews

Google Reviews

22 reviews on Google
Regency Nursing and Rehabilitation Center receives high praise for its compassionate, friendly nursing staff and a welcoming, clean environment that makes residents feel like family. However, some families have reported significant frustrations regarding administrative follow-through, specifically concerning property damage reimbursement and professional conduct during the admissions process.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Clean and welcoming facility environment
  • Supportive admissions team
  • Strong focus on resident comfort

Concerns

  • Lack of administrative follow-through on property damage claims (mentioned by 2 reviewers)
  • Inconsistent professionalism in the admissions department (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02024(1)4.82025(6)4.02026(15)

Distribution · 22 analyzed

5
15
4
2
3
0
2
2
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on facility improvements, what specific steps are you taking to address the findings from your most recent health inspections?
  • 2I noticed some feedback regarding administrative communication; what is your standard process for ensuring families are kept in the loop regarding property or personal item concerns?
  • 3With a capacity of 110 residents, how do you ensure that the nursing staff maintains the compassionate, one-on-one attention that many families have praised?
  • 4Could you walk me through how your team coordinates medical care and handles urgent health changes for residents during evening and weekend hours?
  • 5What does a typical daily activity schedule look like for a resident here, and how do you tailor those programs to keep everyone engaged and comfortable?
  • 6Since your admissions team is the first point of contact, how do you ensure consistent support and clear expectations for families throughout the transition process?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was compassionate, attentive, and always made sure she was comfortable and safe. They were always available and willing to answer my questions.

Long-term resident's family · 2026★★★★★

The staff provides excellent care, they're all friendly and compassionate, and they have fun activities for the residents to participate in.

Long-term resident's family · 2026★★★★★

The Admissions lady (Anna maybe) member’s dress code was unprofessional, and they seemed to lack fundamental knowledge about long-term care options.

Prospective family member · 2026★★☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.08hrs
OK
Registered nurses for medical care
Total Nursing
3.30hrs
81%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
12.1%
KY
16.5%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
KY
94.3%
Jefferson
84.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
15.5%
KY
16.4%
Jefferson
20.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
19.4%
KY
19.4%
Jefferson
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Mixed vs Avgs
Here
24.6%
US
19.5%
KY
29.6%
Jefferson
18.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
KY
15.5%
Jefferson
13.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
KY
83.9%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.5%
Mixed vs Avgs
Here
79.5%
US
79.8%
KY
83.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KY
1.7%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (3.4)
3 complaint-triggered
$10,039 in fines

Regency Nursing and Rehabilitation Center has recurring care planning deficiencies across all three surveys, suggesting persistent problems with developing comprehensive resident care plans. Recent complaints from families in 2024 triggered findings about accident prevention and resident rights violations. The facility also shows repeated issues with safety systems including fire safety equipment, emergency exits, and infection control that appear in multiple surveys, indicating ongoing operational challenges that may affect resident safety and quality of care.

Jan 15, 2026Routine
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 2, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 2, 2024Complaint
3
0656Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

Aug 23, 2019Routine
17
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0695Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Federal Penalties

Fine

Aug 2, 2024

$10,039

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Encore Health Partners

Chain Size

12 facilities nationwide

Chain avg rating: 2.6/5 · Rank 11 of 12 (Worst)

Ownership & Management

Owners

Encore Parent Holdings LLC

Owner · Organization

100%

Encore Investors 2 LLC

Owner (parent company) · Organization

Grinspan, Eli

Owner (parent company)

Grinspan, Isaac

Owner (parent company)

Rubenstein, David

Owner (parent company)

Key personnel

1550 Raydale Drive Realty5% or Greater Mortgage InterestDwight Mortgage Trust LLC5% or Greater Mortgage InterestFischel, MayerOfficer / DirectorGrinspan, EliOfficer / DirectorEncore Health Partners 2 LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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