Regency Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Bottom 25% in KY · Meets national RN staffing standard · Worst in ENCORE HEALTH PARTNERS chain · $10,039 in fines
What this means for your family
The facility is highly regarded for its nursing staff's warmth and the clean, welcoming environment they provide. However, families should be aware of potential administrative hurdles; if you encounter issues with property or admissions, ensure you document all interactions and follow up in writing to avoid the communication delays reported by others.
Google Reviews
Google Reviews
22 reviews on Google“Regency Nursing and Rehabilitation Center receives high praise for its compassionate, friendly nursing staff and a welcoming, clean environment that makes residents feel like family. However, some families have reported significant frustrations regarding administrative follow-through, specifically concerning property damage reimbursement and professional conduct during the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and welcoming facility environment
- Supportive admissions team
- Strong focus on resident comfort
Concerns
- Lack of administrative follow-through on property damage claims (mentioned by 2 reviewers)
- Inconsistent professionalism in the admissions department (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to address the findings from your most recent health inspections?
- 2I noticed some feedback regarding administrative communication; what is your standard process for ensuring families are kept in the loop regarding property or personal item concerns?
- 3With a capacity of 110 residents, how do you ensure that the nursing staff maintains the compassionate, one-on-one attention that many families have praised?
- 4Could you walk me through how your team coordinates medical care and handles urgent health changes for residents during evening and weekend hours?
- 5What does a typical daily activity schedule look like for a resident here, and how do you tailor those programs to keep everyone engaged and comfortable?
- 6Since your admissions team is the first point of contact, how do you ensure consistent support and clear expectations for families throughout the transition process?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was compassionate, attentive, and always made sure she was comfortable and safe. They were always available and willing to answer my questions.”
“The staff provides excellent care, they're all friendly and compassionate, and they have fun activities for the residents to participate in.”
“The Admissions lady (Anna maybe) member’s dress code was unprofessional, and they seemed to lack fundamental knowledge about long-term care options.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Nursing and Rehabilitation Center has recurring care planning deficiencies across all three surveys, suggesting persistent problems with developing comprehensive resident care plans. Recent complaints from families in 2024 triggered findings about accident prevention and resident rights violations. The facility also shows repeated issues with safety systems including fire safety equipment, emergency exits, and infection control that appear in multiple surveys, indicating ongoing operational challenges that may affect resident safety and quality of care.
Jan 15, 2026Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 2, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Aug 23, 2019Routine17
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Aug 2, 2024
$10,039
Ownership & Operations
Who Operates This Facility
Regency Nursing and Rehabilitation Center
for profit
Chain Affiliation
Encore Health Partners
12 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Encore Parent Holdings LLC
Owner · Organization
Encore Investors 2 LLC
Owner (parent company) · Organization
Grinspan, Eli
Owner (parent company)
Grinspan, Isaac
Owner (parent company)
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit regencynursingrehab.com
Medicare data downloads
Original nursing home datasets
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