Regency Hermiston Nursing & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
This facility has a history of serious safety and neglect concerns that should be investigated thoroughly before admission. While some families report positive experiences with therapy and individual aides, the recurring reports of slow response times and medication errors are significant red flags. We strongly recommend visiting in person during off-hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
32 reviews on Google“Regency Hermiston Nursing & Rehab Center receives highly polarized feedback, with recurring reports of severe neglect, poor communication, and dangerous lapses in medical care. While some families praise individual staff members for their kindness and dedication, many others cite critical issues including unaddressed bedsores, medication delays, and slow response times to call lights. Potential families should be aware of a significant pattern of complaints regarding patient safety and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy and nursing staff
- Helpful and caring individual aides
- Effective post-hospital transition support
Concerns
- Neglect and poor hygiene (bedsores, lack of basic grooming) (mentioned by 5 reviewers)
- Slow response times to call lights (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Inadequate staffing levels, especially during evening/night shifts (mentioned by 3 reviewers)
- Difficulty communicating with staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy and nursing teams; could you tell us more about how they support residents during their rehabilitation journey?
- 2With the focus on post-hospital transitions, what is your specific process for ensuring a resident's medical needs are met immediately upon arrival?
- 3How do you ensure that medication administration is handled accurately and that there are no delays, especially during the evening and night shifts?
- 4What steps are in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal grooming and hygiene?
- 5Could you describe the daily dining experience and how you are working to improve the variety and quality of the meals provided?
- 6What is the best way for our family to stay in regular contact with the nursing staff and receive updates on our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The aides are genuine to my loved one , she trusts them.”
“My mother was rushed to the ER for congestive heart failure, they sent her here for 'respiratory and occupational rehabilitation'... They lost her biPap machine... 3 days without her bipap and 2 days of me talking to multiple nurses and staff regarding my mom's well being.”
“The staff went above and beyond to make my mom's transition from the hospital to their facility comfortable. They continue to work hard to meet her needs and encourage her in her health goals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports about this facility, triggering 19 complaint-based deficiencies including concerning issues with abuse protection and nursing staff adequacy. Recurring problems span fire safety systems, medication management, and basic care quality. While the facility corrects violations when cited, the pattern of repeated issues across the same areas—particularly fire safety equipment and electrical systems appearing in multiple surveys—suggests ongoing operational challenges that families should carefully consider.
Apr 11, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 5, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 17, 2023Complaint12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 17, 2023Routine10
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Meet other general requirements.
Jul 28, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Nov 17, 2023
$46,907
Fine
Jul 28, 2023
$12,870
Ownership & Operations
Who Operates This Facility
Regency Hermiston Nursing & Rehab Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 18 of 27
Ownership & Management
Owners
Stroud, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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