Regency Harmony House Rehab & Nursing
Strong Medicare quality ratings; families often praise small, intimate facility environment. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While some families appreciate the small, communicative environment, recent reviews indicate a concerning trend of unprofessional and disrespectful behavior by nursing staff. We strongly recommend visiting the facility during different shifts to observe staff-resident interactions firsthand before making a decision.
Google Reviews
Google Reviews
10 reviews on Google“Regency Harmony House receives highly polarized feedback, with some families praising the intimate, small-facility environment and proactive communication, while others report serious concerns regarding staff conduct and patient safety. Critics frequently cite rude, disrespectful behavior from nursing staff and instances of poor care, while supporters highlight the facility's responsiveness and attentive treatment of long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Small, intimate facility environment
- Proactive communication with family members
- Well-maintained grounds and scenic location
Concerns
- Unprofessional and rude nursing staff (mentioned by 2 reviewers)
- Lack of compassionate care from long-term staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller capacity of 54 residents, how do you foster a warm and compassionate culture among your long-term nursing staff?
- 2I noticed some feedback regarding staff interactions; what kind of ongoing training or mentorship programs do you have in place to ensure all team members provide consistent, patient-centered care?
- 3With your beautiful, well-maintained grounds, what kind of outdoor activities or social programs are available for residents to enjoy the space daily?
- 4Since you have a 5-star CMS staffing rating, how do you ensure that this high level of staffing translates into personalized attention for each resident throughout the day?
- 5How does your leadership team handle communication and conflict resolution if a family member has a concern about the care their loved one is receiving?
- 6In the event of a medical emergency, what is your specific protocol for coordinating with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff treat my mom like family, they call me whenever they need to update me about something like medication change, she fell, etc. I like that they are small, have plenty of staff, etc.”
“I am putting 1 star to a zero if I can I would not recommend this place the nurses are not friendly and very rude to people and the elderly people too just very disrespectful and give you problems for no reason”
“I witnessed aides who were there long term not being very caring to the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 36 deficiencies across six surveys, with families filing seven complaints about serious care issues including medication management, protection from neglect, and resident rights. The most recurring problems involve emergency preparedness, building safety systems, and quality of care. While all deficiencies show correction dates, some issues like emergency preparedness and electrical safety have repeated across multiple surveys, suggesting ongoing challenges with facility operations and resident safety.
Nov 23, 2025Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Feb 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Sep 11, 2024Routine11
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 18, 2023Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 18, 2023Routine12
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Regency Harmony House Rehab & Nursing
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 6 of 27 (Best)
Ownership & Management
Owners
Regency Pacific Management LLC
Owner · Organization
Tretwold, Jerry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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