Regency Florence
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
Regency Florence offers strong rehabilitation services that have helped many patients regain mobility, but the facility has a history of inconsistent safety and communication. When touring, specifically ask about their protocols for resident supervision and how they handle call-light response times to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
34 reviews on Google“Regency Florence receives highly polarized feedback, with many recent reviewers praising the facility for its effective rehabilitation programs and compassionate nursing staff. However, significant concerns persist regarding patient safety, responsiveness to call lights, and discharge planning, with some visitors reporting incidents of vulnerable residents wandering outside unsupervised.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Supportive management team
Concerns
- Neglect and slow response times to call lights (mentioned by 2 reviewers)
- Lack of supervision for vulnerable residents (wandering outside) (mentioned by 2 reviewers)
- Poor communication regarding discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, how does the team ensure that call lights are answered promptly and that residents receive timely assistance?
- 2With 11 recent state violations, what specific steps has the facility taken to improve oversight and ensure the safety of residents who may be prone to wandering?
- 3I noticed the facility has a strong reputation for physical and occupational therapy; how are these sessions integrated into a resident's daily routine?
- 4Since communication regarding discharge planning has been a point of feedback, could you walk me through how you keep families updated on care transitions and medical updates?
- 5What protocols are in place to ensure residents are closely supervised during outdoor time or when moving between common areas?
- 6How does the management team foster the supportive environment mentioned by many families, and how can we expect to be involved in our loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“My husband just spent the past two weeks in Regency’s Rehab Center. He went in confused with a severe infection in his foot and leg... It was a wonderful, healing experience for him.”
“I thought the place was amazing! I went there to recover from neck surgery to correct neck down paralysis. I could not walk and they got me up and running.”
“The neglect my friend went through taking almost 30 minutes to answer a call light waiting almost 2 weeks to give her a shower, if you care about your loved one in anyway before looking at recency to send them to make sure you look up the actual probl”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Florence has concerning patterns of recurring deficiencies, with families filing 23 complaint-triggered reports leading to federal citations. Primary problem areas include patient care and treatment, safety and accident prevention, medication management, and abuse/neglect reporting procedures. Many issues persist across multiple surveys, including repeated violations in 2023-2024, suggesting ongoing challenges with maintaining consistent quality standards despite reported corrections.
Apr 24, 2026Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 6, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 6, 2024Routine16
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Apr 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 25, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Regency Florence
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 20 of 27
Ownership & Management
Owners
Lehner, Timothy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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