Nursing HomeMedicaid Medicare 5-star

Regency Care of Rogue Valley

Strong Medicare quality ratings; public reviewers often praise proactive and skilled therapy department. Still worth an in-person visit.

1710 Ne Fairview Avenue, Grants Pass, OR 97526|102 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 24 Google reviews

(541) 479-2606 Directions Website

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What this means for your family

Regency Care of Rogue Valley has a strong overall Medicare rating. Public reviewers frequently mention: proactive and skilled therapy department and warm, compassionate nursing and cna staff. Review the component ratings and current source records before deciding.

Google Reviews

26 public Google reviews available

Regency Care of Rogue Valley receives highly polarized feedback, with some families praising the compassionate, family-like atmosphere and effective therapy teams, while others report severe neglect and systemic failures. Critical concerns include inconsistent medication management, poor responsiveness to patient needs, and staffing shortages that impact the quality of care. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the distressing reports of others.

Quality Themes

Tap a score for details

Strengths

Proactive and skilled therapy department
Warm, compassionate nursing and CNA staff
Clean and odor-free environment (noted in recent reviews)
Strong communication with families

Concerns

Medication management errors and delays (mentioned by 3 reviewers)
Inadequate staffing levels and slow response times (mentioned by 3 reviewers)
Poor quality or inappropriate food service (mentioned by 3 reviewers)
Staff unprofessionalism or lack of compassion (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 26 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's focus on therapy, how do you integrate those skilled services into the daily routine for residents who are not currently in active rehab?
2I noticed that medication management is a high priority; could you walk me through your current process for ensuring accuracy and timely delivery of medications?
3What steps are being taken to improve the dining experience and ensure that meal options are both nutritious and appealing to the residents?
4How do you monitor and adjust staffing levels throughout the day to ensure that residents receive timely assistance when they press their call lights?
5With the recent focus on maintaining a clean and odor-free environment, what is your daily protocol for housekeeping and facility maintenance?
6How do you handle communication with families when a resident experiences a change in health status or a medical emergency?

Personalized based on this facility's data

Key Review Excerpts

“The staff treated her with so much love, and respect, it truly felt like they cared for her as if she were their own family.”

Memory care family member · 2025★★★★★

“Meds were not ever dispersed on time. Her morning med for seizures were never administered until I found out, 6 days later.”

Long-term resident's family · 2024★☆☆☆☆

“They also kept me informed about all her needs and concerns. In the past few years she has been in 4 other places from Grants Pass to Medford and none of the others I would recommen for anyone.”

Long-term resident's family · 2022★★★★★

Source: 26 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.67hrs

90%

Registered nurses for medical care

Total Nursing

5.14hrs

All nurses + aides combined

Staff Turnover

23%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility26.2%

Worse than Avg

Here

26.2%

14.1%

20.6%

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.8%

4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

15.4%

13.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

19.5%

12.4%

Residents who fell and were seriously hurt

↓ Lower is better

This Facility9.7%

Worse than Avg

Here

9.7%

3.2%

2.4%

Residents who lost too much weight

↓ Lower is better

This Facility11.2%

Worse than Avg

Here

11.2%

5.2%

4.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

85.6%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.9%

Better than Avg

Here

92.9%

79.8%

81.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

23findings in history

Latest survey: 1 · well below OR avg (10.4)

1 complaint-triggered findings

This facility has a concerning pattern of repeated deficiencies across multiple care areas over three surveys from 2018-2024, with one family complaint triggering inspection. The most recurring issues involve medication management, emergency preparedness, and resident care planning. While all deficiencies show correction dates, the facility continues to struggle with basic compliance in critical areas like pressure ulcer prevention and pharmaceutical services, suggesting ongoing operational challenges families should carefully consider.

Mar 27, 2026Routine2 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Nov 21, 2024Routine11 findings

0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected