Regency Care of Central Oregon
Strong Medicare quality ratings; families often praise compassionate and helpful administrative leadership. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While the administrative team is highly praised for their responsiveness and help with the move-in process, the most recent report contains serious allegations regarding safety and medication management. Families should conduct an unannounced visit and specifically ask about the ratio of permanent staff versus agency staff to ensure consistent care standards.
Google Reviews
Google Reviews
10 reviews on Google“Regency Care of Central Oregon presents a polarized experience, with recent reviews highlighting both exceptional administrative support and severe operational failures. While some families praise the compassionate leadership and smooth move-in processes, others report critical safety issues, including medication errors and chronic understaffing that leads to reliance on temporary agency workers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful administrative leadership
- Welcoming and supportive move-in process
- Strong sense of community among residents
Concerns
- Chronic understaffing and high staff turnover (mentioned by 3 reviewers)
- Reliance on temporary agency staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the welcoming move-in process and the leadership here; how do you help new residents settle into the community during those first few weeks?
- 2Since the community feels so close-knit, what kind of daily activities or social events are planned to keep residents engaged and connected with one another?
- 3Could you tell us more about the dining experience, specifically how meals are prepared and how you ensure the dining area remains a pleasant environment for everyone?
- 4With the high staffing ratings noted in CMS reports, how do you manage the balance of care when there is a need for temporary or agency personnel?
- 5What specific protocols are in place for medication management to ensure every resident's needs are met accurately and consistently?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting physicians and ensuring resident safety?
Personalized based on this facility's data
Key Review Excerpts
“Karen and the staff at Regency Village worked so hard to accommodate a quick move-in during an already busy time for them.”
“Horrific unsafe place. Been a resident 27 unsafe months. Critical med errors, elderly abuse, neglect from RN, understaffed.”
“grossly understaffed, though the caregivers are kind and do their best for nominal pay and high stress and constant turnover no activities or outings offered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
3
measures
4
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies, with families filing 9 complaints that triggered inspections covering serious issues like medication errors, resident abuse protection, and daily care assistance. The most recurring problems involve medication management, fire safety protocols, and maintaining a clean, comfortable environment. While all issues show correction dates, the persistence of fire safety and environmental concerns across multiple surveys from 2023 to 2025 suggests ongoing operational challenges that warrant careful consideration before placement.
Dec 5, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 21, 2025Complaint1
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 13, 2024Routine5
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Meet other general requirements that are deficient.
May 5, 2023Complaint8
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 5, 2023Routine15
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Regency Care of Central Oregon
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 27 (Best)
Ownership & Management
Owners
Bd Facilities LLC
Owner · Organization
Beddoe, Marvin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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