Regalcare at Harwich
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 28 Google reviews

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What this means for your family
While the therapy department and specific staff members are highly regarded, the facility faces critical issues with nursing responsiveness and staffing levels. Families should conduct an in-person visit to observe staff-to-patient interactions and specifically ask about their protocol for ensuring call buttons are accessible and phones are answered during off-hours.
Google Reviews
Google Reviews
28 reviews on Google“RegalCare at Harwich receives highly polarized feedback, with families of rehab patients often praising the therapy department and specific staff members, while others report severe neglect and communication failures. Critical concerns include unresponsive nursing staff, poor hygiene, and significant issues with call button accessibility and patient safety. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the distressing reports of understaffing and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate, dedicated individual staff members
- Professional and responsive administrative/unit management
- Clean and well-maintained facility (noted by some reviewers)
Concerns
- Unresponsive nursing staff and failure to answer phones (mentioned by 4 reviewers)
- Inadequate staffing ratios leading to neglect (mentioned by 3 reviewers)
- Poor communication with family members regarding medical status (mentioned by 3 reviewers)
- Loss of personal belongings and laundry issues (mentioned by 2 reviewers)
- Rude or unprofessional behavior from nursing aides (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; how do you manage the laundry and personal belongings process to ensure everything stays organized for the residents?
- 2We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how the therapists work with residents on their daily mobility goals?
- 3What is the best way for us to stay in regular contact with the nursing team, and how do you ensure family members are updated promptly regarding any changes in a resident's medical status?
- 4How does the facility handle communication during the night shifts or after hours if an urgent medical need arises?
- 5We'd love to hear more about the dining experience—could you describe the daily meal schedule and how much input residents have in their food choices?
- 6Since the administration seems very responsive to feedback, how does the management team work with staff to ensure consistent, professional care during every shift?
Personalized based on this facility's data
Key Review Excerpts
“The staff was and is very good to my mom, the Therapy department is excellent. The nurses Are very knowledgeable overall it’s an excellent place to be for rehab.”
“The staff at Regal Care has been absolutely wonderful to both my mom and to us, her family. They managed her meds, arranged for us to have a private room, asked my siblings and I if they could do anything for us multiple times, and were very respectful of the gravity of my mom's situation.”
“When I would get my neighbor to call we were yelled at stating they had a ratio of ONE nurse and 2 cnas to 32 patients and they didn't have time for this!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
RegalCare at Harwich has 30 deficiencies across four surveys, with families filing at least one complaint regarding resident dignity and rights. The facility shows persistent problems with care planning (appearing in three surveys), resident rights, and infection control. While all deficiencies show correction dates, recurring issues in care planning and administration suggest ongoing challenges with fundamental care coordination and quality oversight.
Dec 3, 2025Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 13, 2024Routine16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 3, 2023Routine20
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 8, 2020Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Regalcare at Harwich
for profit
Chain Affiliation
Regalcare
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 9
Ownership & Management
Owners
Regalcare at Harwich Holdings LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit regalcareharwich.com
Medicare data downloads
Original nursing home datasets
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