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Nursing HomeMedicaid

Regalcare at Harwich

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

111 Headwaters Drive, Northwest Harwich · Harwich, MA 02645135 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 28 Google reviews

5
4
3
2
1
Regalcare at Harwich Nursing Home in Harwich, MA — Street View
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What this means for your family

While the therapy department and specific staff members are highly regarded, the facility faces critical issues with nursing responsiveness and staffing levels. Families should conduct an in-person visit to observe staff-to-patient interactions and specifically ask about their protocol for ensuring call buttons are accessible and phones are answered during off-hours.

Google Reviews

Google Reviews

28 reviews on Google
RegalCare at Harwich receives highly polarized feedback, with families of rehab patients often praising the therapy department and specific staff members, while others report severe neglect and communication failures. Critical concerns include unresponsive nursing staff, poor hygiene, and significant issues with call button accessibility and patient safety. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the distressing reports of understaffing and neglect.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean5.0ActivitiesN/AMeds6.0Memory8.0Comms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate, dedicated individual staff members
  • Professional and responsive administrative/unit management
  • Clean and well-maintained facility (noted by some reviewers)

Concerns

  • Unresponsive nursing staff and failure to answer phones (mentioned by 4 reviewers)
  • Inadequate staffing ratios leading to neglect (mentioned by 3 reviewers)
  • Poor communication with family members regarding medical status (mentioned by 3 reviewers)
  • Loss of personal belongings and laundry issues (mentioned by 2 reviewers)
  • Rude or unprofessional behavior from nursing aides (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.02021(2)1.32022(4)3.12023(8)5.02024(3)1.42025(9)3.72026(6)

Distribution · 32 analyzed

5
12
4
1
3
0
2
3
1
16

How They Respond to Reviews

86%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how clean and well-maintained the facility looks; how do you manage the laundry and personal belongings process to ensure everything stays organized for the residents?
  • 2We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how the therapists work with residents on their daily mobility goals?
  • 3What is the best way for us to stay in regular contact with the nursing team, and how do you ensure family members are updated promptly regarding any changes in a resident's medical status?
  • 4How does the facility handle communication during the night shifts or after hours if an urgent medical need arises?
  • 5We'd love to hear more about the dining experience—could you describe the daily meal schedule and how much input residents have in their food choices?
  • 6Since the administration seems very responsive to feedback, how does the management team work with staff to ensure consistent, professional care during every shift?

Personalized based on this facility's data


Key Review Excerpts

The staff was and is very good to my mom, the Therapy department is excellent. The nurses Are very knowledgeable overall it’s an excellent place to be for rehab.

Rehab patient's family · 2025★★★★★

The staff at Regal Care has been absolutely wonderful to both my mom and to us, her family. They managed her meds, arranged for us to have a private room, asked my siblings and I if they could do anything for us multiple times, and were very respectful of the gravity of my mom's situation.

End-of-life care family member · 2023★★★★★

When I would get my neighbor to call we were yelled at stating they had a ratio of ONE nurse and 2 cnas to 32 patients and they didn't have time for this!!

Rehab patient · 2025☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
MA
13.7%
Barnstable
17.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
19.4%
MA
21.4%
Barnstable
27.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
15.4%
MA
21.3%
Barnstable
21.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
MA
92.4%
Barnstable
90.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
95.5%
MA
94.8%
Barnstable
90.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.9%
Mixed vs Avgs
Here
19.9%
US
14.4%
MA
16.9%
Barnstable
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Better than Avg
Here
82.5%
US
79.7%
MA
77.7%
Barnstable
74.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.5%
Better than Avg
Here
84.5%
US
81.8%
MA
77.6%
Barnstable
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
MA
1.3%
Barnstable
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)
1 complaint-triggered

RegalCare at Harwich has 30 deficiencies across four surveys, with families filing at least one complaint regarding resident dignity and rights. The facility shows persistent problems with care planning (appearing in three surveys), resident rights, and infection control. While all deficiencies show correction dates, recurring issues in care planning and administration suggest ongoing challenges with fundamental care coordination and quality oversight.

Dec 3, 2025Routine
4
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 28, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 13, 2024Routine
16
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

May 3, 2023Routine
20
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0888Potential for harm · PatternCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0888Potential for harm · PatternCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 8, 2020Routine
11
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regalcare at Harwich

Organization Type

for profit

Chain Affiliation

Chain Name

Regalcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 2 of 9

Ownership & Management

Owners

Regalcare at Harwich Holdings LLC

Owner · Organization

100%

Mirlis, Eliyahu

Owner (parent company)

100%

Key personnel

Mirlis, EliyahuW-2 Managing EmployeeMirlis, EliyahuOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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