Redstone Highlands Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
Below average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · $67,296 in fines · Abuse citation
What this means for your family
While Redstone Highlands is noted for its clean facilities and effective rehab services, there are serious, recurring reports of neglect regarding basic patient needs and medication management. We strongly advise families to conduct frequent, unannounced visits to monitor the quality of care and to ensure that call buttons and essential items are always within the resident's reach.
Google Reviews
Google Reviews
18 reviews on Google“Redstone Highlands Health Care receives polarized feedback, with some families praising the facility for its cleanliness and professional rehab services, while others report severe lapses in patient care. Critical concerns include inconsistent medication administration, poor hygiene management, and a lack of assistance with basic daily needs like feeding and communication. Prospective families should be aware of these significant discrepancies in the quality of care reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facilities
- Professional rehab therapy staff
- Friendly nursing personnel
- Responsive hospice care coordination
Concerns
- Neglect of basic patient hygiene and needs (mentioned by 2 reviewers)
- Inconsistent or ignored medication administration (mentioned by 2 reviewers)
- Lack of assistance with meals and positioning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, what specific protocols are in place to ensure that residents receive consistent support with daily hygiene, meal assistance, and repositioning?
- 2I noticed that medication management is a key focus for your team; could you walk me through the double-check system you use to ensure medications are administered accurately and on time?
- 3With 20 recent state violations, what specific quality improvement initiatives has the facility implemented to address these findings and prevent future occurrences?
- 4I see that you have a dedicated rehab and hospice team; how do these departments coordinate with the nursing staff to ensure seamless communication regarding a resident's changing health status?
- 5What is the facility's current strategy for improving the dining experience and ensuring that residents who need extra help during mealtimes are fully supported?
- 6How does the facility handle communication with families when a concern is raised, and what is your process for ensuring those concerns are resolved in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“They are always available if needed and they are just gr”
“I found him without his phone or the nurse’s call button either on the floor or on the nightstand out of his reach. His food trays were placed on a stand but he had no assistance with the food”
“Necessary requests for meds ignored!! Numbing cream for dialysis NOT given so half of the time she was there my mom had to endure horrific pain when at dialysis getting the needles put in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple serious complaints triggering inspections, including issues with abuse protection, accident hazards, and medication errors. This facility shows recurring problems with care planning, medication management, and safety supervision across surveys from 2023 to 2025. While the facility has correction dates for all deficiencies, the persistent pattern of significant violations in core care areas warrants careful consideration.
Apr 16, 2026Routine12
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 5, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Oct 15, 2025
$22,320
Fine
Aug 5, 2025
$22,386
Fine
Mar 20, 2025
$5,782
Fine
Mar 20, 2025
$5,782
Fine
Mar 20, 2025
$5,782
Fine
Aug 14, 2023
$5,244
Ownership & Operations
Who Operates This Facility
Redstone Highlands Health Care
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit redstone.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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