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Nursing HomeMedicaid Investigative

Redstone Highlands Health Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6 Garden Center Drive, Greensburg, PA 1560177 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 18 Google reviews

5
4
3
2
1
Redstone Highlands Health Care Nursing Home in Greensburg, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (20 vs median 8.0)

Below average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · $67,296 in fines · Abuse citation

Source: Medicare data

What this means for your family

While Redstone Highlands is noted for its clean facilities and effective rehab services, there are serious, recurring reports of neglect regarding basic patient needs and medication management. We strongly advise families to conduct frequent, unannounced visits to monitor the quality of care and to ensure that call buttons and essential items are always within the resident's reach.

Google Reviews

Google Reviews

18 reviews on Google
Redstone Highlands Health Care receives polarized feedback, with some families praising the facility for its cleanliness and professional rehab services, while others report severe lapses in patient care. Critical concerns include inconsistent medication administration, poor hygiene management, and a lack of assistance with basic daily needs like feeding and communication. Prospective families should be aware of these significant discrepancies in the quality of care reported by different visitors.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facilities
  • Professional rehab therapy staff
  • Friendly nursing personnel
  • Responsive hospice care coordination

Concerns

  • Neglect of basic patient hygiene and needs (mentioned by 2 reviewers)
  • Inconsistent or ignored medication administration (mentioned by 2 reviewers)
  • Lack of assistance with meals and positioning (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'14(1)5.05.0'17(3)3.43.0'22(2)5.03.5'24(4)2.8'25(4)

Distribution · 22 analyzed

5
13
4
2
3
1
2
0
1
6

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high staffing rating, what specific protocols are in place to ensure that residents receive consistent support with daily hygiene, meal assistance, and repositioning?
  • 2I noticed that medication management is a key focus for your team; could you walk me through the double-check system you use to ensure medications are administered accurately and on time?
  • 3With 20 recent state violations, what specific quality improvement initiatives has the facility implemented to address these findings and prevent future occurrences?
  • 4I see that you have a dedicated rehab and hospice team; how do these departments coordinate with the nursing staff to ensure seamless communication regarding a resident's changing health status?
  • 5What is the facility's current strategy for improving the dining experience and ensuring that residents who need extra help during mealtimes are fully supported?
  • 6How does the facility handle communication with families when a concern is raised, and what is your process for ensuring those concerns are resolved in a timely manner?

Personalized based on this facility's data


Key Review Excerpts

They are always available if needed and they are just gr

Memory care family member · 2024★★★★★

I found him without his phone or the nurse’s call button either on the floor or on the nightstand out of his reach. His food trays were placed on a stand but he had no assistance with the food

Long-term resident's family · 2022☆☆☆☆

Necessary requests for meds ignored!! Numbing cream for dialysis NOT given so half of the time she was there my mom had to endure horrific pain when at dialysis getting the needles put in.

Long-term resident's family · 2018☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.69hrs
OK
Registered nurses for medical care
Total Nursing
4.91hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.3%
Worse than Avg
Here
78.3%
US
95.5%
PA
93.5%
Westmoreland
94.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Westmoreland
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.9%
Worse than Avg
Here
79.9%
US
93.4%
PA
87.1%
Westmoreland
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.5%
PA
17.7%
Westmoreland
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.3%
PA
18.4%
Westmoreland
19.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.8%
Better than Avg
Here
15.8%
US
19.5%
PA
19.9%
Westmoreland
20.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.6%
Better than Avg
Here
83.6%
US
79.8%
PA
68.7%
Westmoreland
70.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.6%
Mixed vs Avgs
Here
79.6%
US
81.8%
PA
69.2%
Westmoreland
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
PA
1.4%
Westmoreland
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
6penalties
Well above state avg (10.1)
10 complaint-triggered
$67,296 in fines

Families have filed multiple serious complaints triggering inspections, including issues with abuse protection, accident hazards, and medication errors. This facility shows recurring problems with care planning, medication management, and safety supervision across surveys from 2023 to 2025. While the facility has correction dates for all deficiencies, the persistent pattern of significant violations in core care areas warrants careful consideration.

Apr 16, 2026Routine
12
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 12, 2026Complaint
2
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 15, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 5, 2025Complaint
3
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 8, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 20, 2025Routine
15
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Oct 15, 2025

$22,320

Fine

Aug 5, 2025

$22,386

Fine

Mar 20, 2025

$5,782

Fine

Mar 20, 2025

$5,782

Fine

Mar 20, 2025

$5,782

Fine

Aug 14, 2023

$5,244

Ownership & Operations

Who Operates This Facility

Owner / Operator

Redstone Highlands Health Care

Organization Type

nonprofit

Ownership & Management

Key personnel

Brooks, RobertManaging Control - Governing BodyCooper, JillManaging Control - Governing BodyDavidson, RebeccaManaging Control - Governing BodyDerose, DavidManaging Control - Governing BodyDiffenderfer, DennisManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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