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Assisted Living Investigative

Red Springs Assisted Living

Reviewer concerns include director lacks empathy and advocacy for residents (mentioned by 3 reviewers) — investigate before committing.

1301 E. Fourth Avenue Red, Springs, NC 2837781 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.3/5

based on 7 Google reviews

5
4
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1

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What this means for your family

The recurring theme of a lack of empathy from leadership and verbal mistreatment by staff is a significant red flag. If you consider this facility, you must personally verify the culture of care and investigate the current director's management style and staff training protocols.

Google Reviews

Google Reviews

7 reviews analyzed
Families should exercise extreme caution due to serious allegations regarding the director's lack of empathy and reports of staff verbally abusing residents. While one reviewer claims the facility provides great care, multiple others describe a distressing environment characterized by poor leadership and unprofessional behavior.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Positive care experience reported by one resident

Concerns

  • Director lacks empathy and advocacy for residents (mentioned by 3 reviewers)
  • Staff verbally abusing residents with insults
  • Missing donated items for residents

Rating Trends

Tap a year to see what changed

2341.02017(1)1.02018(1)2.02021(2)5.02024(1)2.52026(2)

Distribution

5
1
4
1
3
1
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How does the leadership team work to ensure every resident feels heard and advocated for when they have a concern?
  • 2What specific steps are taken to train staff on maintaining a respectful and kind environment for all residents?
  • 3Can you tell me more about how the facility manages the inventory of donated items to ensure residents receive what they need?
  • 4What does a typical day of social activities and engagement look like for the residents here?
  • 5What is the protocol for handling medical emergencies or sudden changes in a resident's health after hours?
  • 6How do you ensure that the care provided remains consistent and compassionate for every individual in the community?

Personalized based on this facility's data


Key Review Excerpts

Director shows no empathy for residents. Some of the employees constantly yell at residents and call them names like stupid or ugly.

Former resident · 2026☆☆☆☆

Awesome facility loves their patients and takes very good care of them!

Reviewer · 2021☆☆☆☆

This place is a house of horror. Please let me tell you what goes on at faculty the director has no empathy what so ever

Reviewer · 2018☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
6deficiencies
Sep 28, 2019Follow-up
Nutrition And Food ServiceD287

The facility failed to ensure all residents were provided a non-disposable knife at each meal. Observations showed residents were forced to use spoons and forks to pull meat apart because knives were not available at the table.

Resident RightsD338

The facility failed to ensure residents were treated with respect, dignity, and consideration. The Resident Care Coordinator was found signing resident documents requiring resident or responsible party signatures without first notifying the appropriate parties.

Sep 26, 2019Follow-up
Nutrition And Food ServiceD 287

The facility failed to ensure all residents were provided a non-disposable knife at each meal. Observations showed place settings consisted only of a fork and spoon, forcing residents to use utensils to pull meat apart. The dietary aide admitted to intentionally withholding knives to prevent residents from taking them to rooms or using them as weapons.

Jul 29, 2016Other
Test For Tuberculosis10A NCAC 13F .0406(a)

The facility failed to ensure that one sampled staff member (Staff C) was tested for tuberculosis disease with a two-step skin test upon employment. Record review showed the employee had previous tests from 2007 but lacked a required test upon being hired to the current facility.

Tuberculosis Test, Medical Exam & Immunization10A NCAC 13F .0703(a)

The facility failed to ensure that one sampled resident (Resident #5) had the required tuberculosis disease testing upon admission. Documentation only showed a single TB skin test rather than the required two-step testing process.

Jul 29, 2016Other
Test For TuberculosisD 131

The facility failed to ensure that one of three sampled staff members was tested for tuberculosis disease with a two-step skin test upon employment. Record review showed the employee had previous tests from 2007 but lacked the required testing upon being hired at this facility in 2010.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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