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Assisted Living

Red Mountain Reflections Assisted Living, INC

Families consistently rate this highly — reviewers highlight kind and helpful office staff. Schedule a visit to confirm the fit.

2232 North 77th Place, Mesa, AZ 85207Licensed & Active
Google rating
4.2/5

based on 10 Google reviews

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What this means for your family

This facility offers a clean, well-maintained environment with a friendly maintenance and office team. However, families should be cautious regarding management's responsiveness and verify that on-site staffing levels are sufficient for high-needs care, such as hospice.

Google Reviews

Google Reviews

10 reviews analyzed
Families may find comfort in the facility's clean environment and the friendly, kind nature of the office and maintenance staff. However, there are serious concerns regarding communication responsiveness and the level of attention provided by on-site staff compared to visiting hospice nurses.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean10.0Activities5.0MedsN/AMemoryN/AComms0.0Value5.0

Strengths

  • Kind and helpful office staff
  • Clean and well-maintained building
  • Engaging activities and entertainment
  • Responsive maintenance services

Concerns

  • Poor communication and lack of responsiveness from management
  • Insufficient attention from on-site staff during hospice care

Rating Trends

Tap a year to see what changed

2343.02020(2)5.02022(2)3.72024(3)5.02025(3)

Distribution

5
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the building is; how often do your maintenance teams perform routine checks on the resident rooms?
  • 2We noticed the office staff is very kind and helpful; how do you ensure that this same level of care and responsiveness is maintained by the on-site caregiving team during the night shifts?
  • 3What is your process for communicating important updates or changes in a resident's health status to their family members?
  • 4We would love to hear more about the engaging activities and entertainment you provide to keep residents active and social.
  • 5How does the staff manage specialized care needs, such as supporting a resident through hospice or end-of-life transitions?
  • 6In the event of a medical emergency after hours, what is the immediate protocol for contacting both medical professionals and the family?

Personalized based on this facility's data


Key Review Excerpts

The owners and caregivers come up with best activities and entertainment keeping smiles on everyone’s faces!

Family member · 2024★★★★★

Since moving in a year ago, I have had no problems; the few maintenance issues we have experienced have been resolved quickly. Friendly neighbors and employees.

Current resident · 2022★★★★★

My father in law was there for a short time on hospice care, he got more attention from the hospice nurses that had to travel to Red Mountain Reflections then he did from their staff. It has been a week and a half since he passed away, and we have tried calling Tony several times and 0 response from him!

Hospice patient's family · 2024☆☆☆☆
Source: 10 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
2deficiencies
Jan 28, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00213675 conducted on January 28, 2025:

A manager shall ensure that:R9-10-819.A.1.b

Based on observation and interview, the manager failed to ensure the premises were free from a condition or situation that may cause a resident or other individual to suffer physical injury. The deficient practice posed potential egress dangers to residents. Findings include: 1. The Compliance Officer observed that the facility had a pool fence that was constructed from chicken wire surrounding the south side of the facility's pool. 2. In an interview, E1 confirmed what the Compliance Officer observed.

A manager shall ensure that:R9-10-819.A.11

Based on observation and interview, the manager failed to ensure poisonous or toxic materials were maintained in a locked area and inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. The Compliance Officer observed that the facility's cupboard underneath the kitchen sink was unlocked and residents had access to the following chemicals: - Great Value Low-Splash Bleach - GROUT-EEZ 2. In an interview, E1 confirmed what the Compliance Officer observed. -

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References & Resources

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