Red Mountain Reflections Assisted Living, INC
Families consistently rate this highly — reviewers highlight kind and helpful office staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility offers a clean, well-maintained environment with a friendly maintenance and office team. However, families should be cautious regarding management's responsiveness and verify that on-site staffing levels are sufficient for high-needs care, such as hospice.
Google Reviews
Google Reviews
10 reviews analyzed“Families may find comfort in the facility's clean environment and the friendly, kind nature of the office and maintenance staff. However, there are serious concerns regarding communication responsiveness and the level of attention provided by on-site staff compared to visiting hospice nurses.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful office staff
- Clean and well-maintained building
- Engaging activities and entertainment
- Responsive maintenance services
Concerns
- Poor communication and lack of responsiveness from management
- Insufficient attention from on-site staff during hospice care
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the building is; how often do your maintenance teams perform routine checks on the resident rooms?
- 2We noticed the office staff is very kind and helpful; how do you ensure that this same level of care and responsiveness is maintained by the on-site caregiving team during the night shifts?
- 3What is your process for communicating important updates or changes in a resident's health status to their family members?
- 4We would love to hear more about the engaging activities and entertainment you provide to keep residents active and social.
- 5How does the staff manage specialized care needs, such as supporting a resident through hospice or end-of-life transitions?
- 6In the event of a medical emergency after hours, what is the immediate protocol for contacting both medical professionals and the family?
Personalized based on this facility's data
Key Review Excerpts
“The owners and caregivers come up with best activities and entertainment keeping smiles on everyone’s faces!”
“Since moving in a year ago, I have had no problems; the few maintenance issues we have experienced have been resolved quickly. Friendly neighbors and employees.”
“My father in law was there for a short time on hospice care, he got more attention from the hospice nurses that had to travel to Red Mountain Reflections then he did from their staff. It has been a week and a half since he passed away, and we have tried calling Tony several times and 0 response from him!”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 28, 2025Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00213675 conducted on January 28, 2025:
Based on observation and interview, the manager failed to ensure the premises were free from a condition or situation that may cause a resident or other individual to suffer physical injury. The deficient practice posed potential egress dangers to residents. Findings include: 1. The Compliance Officer observed that the facility had a pool fence that was constructed from chicken wire surrounding the south side of the facility's pool. 2. In an interview, E1 confirmed what the Compliance Officer observed.
Based on observation and interview, the manager failed to ensure poisonous or toxic materials were maintained in a locked area and inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. The Compliance Officer observed that the facility's cupboard underneath the kitchen sink was unlocked and residents had access to the following chemicals: - Great Value Low-Splash Bleach - GROUT-EEZ 2. In an interview, E1 confirmed what the Compliance Officer observed. -
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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