Rawlins House Health & Living Community
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
Rawlins House is highly regarded for its rehabilitation therapy and community atmosphere, making it a strong candidate for short-term recovery. However, families should be aware of a clear disparity between the rehab and long-term care wings; we strongly recommend visiting the specific unit your loved one will occupy and asking direct questions about weekend staffing ratios and call-light response protocols.
Google Reviews
Google Reviews
110 reviews on Google“Rawlins House is a community that receives high praise for its rehabilitation services and community-focused events, such as their annual Halloween trick-or-treat. While many families report excellent care and attentive staff, there is a recurring pattern of complaints regarding inconsistent staffing levels, slow response times for basic needs, and communication failures in the long-term care wings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Engaging community-focused events and activities
- Warm, compassionate nursing and aide staff in rehab
- Clean and well-maintained facility environment
Concerns
- Slow response times to call buttons and basic care needs (mentioned by 5 reviewers)
- Inconsistent staffing levels, particularly on weekends (mentioned by 3 reviewers)
- Poor communication regarding medical status or end-of-life care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar; could you walk me through what a typical social afternoon looks like for a resident here?
- 2Since I see you actively engage with feedback online, what is the best way for our family to stay in the loop regarding my loved one's daily medical status and care plan?
- 3With your rehabilitation team being so highly regarded, how do you ensure that same level of attentive, consistent care transitions once a resident moves from rehab to long-term nursing?
- 4I understand staffing can fluctuate on weekends; what specific protocols do you have in place to ensure call buttons are answered promptly during those times?
- 5Given the recent focus on medication management in your internal reviews, could you explain the process for how medications are tracked and administered to ensure accuracy?
- 6How does your nursing team coordinate with families during critical health changes or end-of-life care to ensure we feel fully supported and informed?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff- nurses, aides, even office staff are so kind and encouraging. Everyone here genuinely wants him to get better and be able to go home. The therapists here are second to none.”
“I could have walked in any time and had a full update & report on my mom. If you are looking for a place that feels like home for their loved ones, I highly recommend.”
“The difference between the “regular” halls and rehab hall is night and day. If the other halls ran as well as rehab- I would give 5 stars!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rawlins House has 29 deficiencies across four surveys, with one complaint filed by a family regarding treatment and care. Fire safety issues appear most frequently, with recurring problems in smoke control systems and fire protection across multiple surveys. The facility also shows ongoing issues with infection control protocols and medication management. While all deficiencies have correction dates, the pattern of recurring fire safety violations across surveys suggests ongoing challenges with maintaining compliance.
Dec 22, 2025Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Sep 11, 2024Routine13
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 31, 2023Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Rawlins House Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 6 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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