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Nursing HomeMedicaid Top Rated

Rawlins House Health & Living Community

Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.

300 J H Walker Dr, Pendleton, IN 46064110 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 110 Google reviews

5
4
3
2
1

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What this means for your family

Rawlins House is highly regarded for its rehabilitation therapy and community atmosphere, making it a strong candidate for short-term recovery. However, families should be aware of a clear disparity between the rehab and long-term care wings; we strongly recommend visiting the specific unit your loved one will occupy and asking direct questions about weekend staffing ratios and call-light response protocols.

Google Reviews

Google Reviews

110 reviews on Google
Rawlins House is a community that receives high praise for its rehabilitation services and community-focused events, such as their annual Halloween trick-or-treat. While many families report excellent care and attentive staff, there is a recurring pattern of complaints regarding inconsistent staffing levels, slow response times for basic needs, and communication failures in the long-term care wings.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities10.0Meds3.0Memory8.0Comms4.0Value2.0

Strengths

  • Highly effective rehabilitation therapy team
  • Engaging community-focused events and activities
  • Warm, compassionate nursing and aide staff in rehab
  • Clean and well-maintained facility environment

Concerns

  • Slow response times to call buttons and basic care needs (mentioned by 5 reviewers)
  • Inconsistent staffing levels, particularly on weekends (mentioned by 3 reviewers)
  • Poor communication regarding medical status or end-of-life care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(13)'20(9)'22(2)'24(4)'26(6)

Distribution · 113 analyzed

5
94
4
1
3
2
2
0
1
16
44 reviews posted between Oct 30, 2025Oct 31, 2025 · 44 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you have a very active calendar; could you walk me through what a typical social afternoon looks like for a resident here?
  • 2Since I see you actively engage with feedback online, what is the best way for our family to stay in the loop regarding my loved one's daily medical status and care plan?
  • 3With your rehabilitation team being so highly regarded, how do you ensure that same level of attentive, consistent care transitions once a resident moves from rehab to long-term nursing?
  • 4I understand staffing can fluctuate on weekends; what specific protocols do you have in place to ensure call buttons are answered promptly during those times?
  • 5Given the recent focus on medication management in your internal reviews, could you explain the process for how medications are tracked and administered to ensure accuracy?
  • 6How does your nursing team coordinate with families during critical health changes or end-of-life care to ensure we feel fully supported and informed?

Personalized based on this facility's data


Key Review Excerpts

The entire staff- nurses, aides, even office staff are so kind and encouraging. Everyone here genuinely wants him to get better and be able to go home. The therapists here are second to none.

Rehab patient's spouse · 2025★★★★★

I could have walked in any time and had a full update & report on my mom. If you are looking for a place that feels like home for their loved ones, I highly recommend.

Memory care family member · 2025★★★★★

The difference between the “regular” halls and rehab hall is night and day. If the other halls ran as well as rehab- I would give 5 stars!

Long-term resident's family · 2026★★★☆☆
Source: 110 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
12.1%
IN
24.8%
Madison
19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.5%
IN
13.6%
Madison
17.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
IN
93.6%
Madison
91.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
IN
13.0%
Madison
14.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
95.5%
IN
95.4%
Madison
91.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
14.4%
IN
11.4%
Madison
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.6%
Better than Avg
Here
85.6%
US
79.8%
IN
79.0%
Madison
70.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.9%
Better than Avg
Here
84.9%
US
81.8%
IN
81.5%
Madison
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
IN
1.3%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
1 complaint-triggered

Rawlins House has 29 deficiencies across four surveys, with one complaint filed by a family regarding treatment and care. Fire safety issues appear most frequently, with recurring problems in smoke control systems and fire protection across multiple surveys. The facility also shows ongoing issues with infection control protocols and medication management. While all deficiencies have correction dates, the pattern of recurring fire safety violations across surveys suggests ongoing challenges with maintaining compliance.

Dec 22, 2025Routine
6
0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Sep 11, 2024Routine
13
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 31, 2023Routine
9
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 12, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rawlins House Health & Living Community

Organization Type

government

Chain Affiliation

Chain Name

Cardon & Associates

Chain Size

20 facilities nationwide

Chain avg rating: 3.8/5 · Rank 6 of 20 (Best)

Ownership & Management

Owners

Riverview Hospital

Owner · Organization

100%

Headley, Kathy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Moore, Daniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Moore, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Moore, Stephen

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Lument Real Estate Capital LLC5% or Greater Security InterestBalla, MatthewManaging Control - Governing BodyCattell, ZacharyManaging Control - Governing BodyFauth, KendraManaging Control - Governing BodyGormal, GreggManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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